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Skills

  • Operational improvement
  • Leadership and Team Development
  • Regulatory compliance
  • Bookkeeping
  • Team building
  • Process improvement
  • Relationship development
  • Dispute resolution
  • Account activity monitoring
  • Training program development

Work Experiences

  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Communicated payment plans to students.
  • Captured and analyzed billing data to forecast trends, resulting in enhanced budget planning for the upcoming academic year.
  • Coordinated with the IT department to develop and test new student account management tools, improving system performance by 42%.
  • Achieved a 29% increase in timely fee payments.
  • Collaborated with cross-functional teams.
  • Achieved a 67% reduction in error rate.
  • Actively monitored payment trends.
  • Captured and analyzed billing data.
  • Collaborated with third-party services.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in client relations and cross-functional collaboration backed up by Miscellaneous training.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Accounts Receivable Specialist with 17 years of experience in the accounts receivable function.
  • Achieved a 32% reduction in overdue accounts.
  • Student Account Manager is a multi-talented Student Account Manager who is consistently rewarded for planning and operational improvements.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Committed Student Account Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently met a 18 months resolution window.

Accomplishments

  • Resolved student queries within one year, helping keep the student satisfaction rate above 84% according to end-of-semester surveys.
  • Coordinated with the financial aid department to resolve funding discrepancies, ensuring timely disbursement of over 14 in aid annually.
  • Implemented a predictive analytics model to forecast student payment trends, reducing uncertainty and improving financial planning accuracy by 45%.
  • Successfully collected 3 in past-due accounts through persistent follow-ups and timely reminders.
  • Reduced overdue balances by 21% through proactive outreach and personalized repayment plans for students in financial difficulty.
  • Improved repayment rates for overdue student accounts by 60% by implementing a targeted communication and engagement strategy.
  • Implemented a new automated email reminder system that increased timely fee payments by 33% and reduced overdue accounts by 55%, improving cash flow.
  • Collaborated with team of 2 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Credit and Collection Professionals (ACA International)
  • Financial Literacy Organization for Students and Professionals (FLO)
  • Jaycees
  • American Marketing Association
  • National Association for College Admission Counseling (NACAC)
  • Society for College and University Planning (SCUP)
  • National College Testing Association (NCTA)
  • Society of Human Resource Management
  • National Association of Student Financial Aid Administrators (NASFAA)
  • Certified Treasury Professional (CTP)

Certifications

  • Certified Credit and Collection Manager (CCCM) Vantage
  • Certified Accounts Receivable Specialist (CARS) standard
  • Certified Billing Professional process
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Credentialed Certified Professional Biller (CPB) Vantage
  • Certified Educational Collections Specialist metric
  • Treasury Management Certification (TMS) metric
  • Certification of Educational Financial Management Systems (CEFMS) 2021

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