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Skills

  • Multidisciplinary program coordination
  • Cross-functional team collaboration
  • Electronic Health Record (EHR) system proficiency (Salesforce)
  • Holistic patient care approaches
  • Method equipment
  • Operational improvement
  • Medication administration and management
  • Patient satisfaction enhancement
  • Customer service
  • Patient-centered care

Work Experiences

  • Coordinated with physicians and family members.
  • Achieved results in the first 6 months.
  • Collaborated with social workers and external agencies to provide holistic care solutions for patients facing social determinants of health, improving care engagement by 18%.
  • Collaborated with program coordinators.
  • Was in charge of a variety of general office tasks, including answering multiple phone lines, filling out insurance forms, and mailing monthly invoice statements to patients.
  • Aided diagnoses by collecting blood, urine, and sputum samples from patients for testing in the lab.
  • Achieved 56% compliance audit scores.
  • Awarded OSHA for excellence in managing pain care treatment plans.
  • Assessed and recorded patient health data through vital signs collection and symptom assessment for 9 chronic care patients weekly.
  • Took the temperature, pulse, and blood pressure of patients and recorded them in their electronic medical records.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished care management professional with expertise in chronic disease management and a demonstrated ability to increase patient adherence to care plans by 55%.
  • Achieved 17% improvement in workflow efficiency.
  • Compassionate and patient-centered care manager with a track record of reducing medication errors by 59% through targeted protocol improvements for elderly patients.
  • Compassionate professional highly experienced in end-of-life care discussions, increasing palliative care program enrollment by 81% while providing empathetic support.
  • Licensed Practical Nurse Care Manager with 15 years of successful cross-functional collaboration and process improvement experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Compassionate professional experienced in end-of-life care discussions.

Accomplishments

  • Developed and enforced infection prevention protocols, reducing infection rates by 18% in the clinical unit over the past year.
  • Assessed and recorded patient health data for 18 chronic care patients weekly, ensuring optimal clinical documentation in HubSpot.
  • Monitored chronic patients using digital health tools, resulting in a 61% reduction in hospitalizations over a the past year.
  • Managed patient follow-up schedules using procedure, increasing appointment adherence by 23%.
  • Specialized in post-discharge follow-up care coordination, reducing hospital readmission rates by 52% within several months.
  • Provided patient-centered care to a caseload of 2, reducing patient turnover and increasing satisfaction rates by 23%.
  • Played a pivotal role in the implementation of a new scheduling system, reducing patient no-show rates by 16% and optimizing clinic efficiency.
  • Collaborated with healthcare providers to develop patient treatment plans, successfully decreasing treatment delays by 80%.
  • Spearheaded a community health education initiative that improved patients' health literacy and effectively reached 8 individuals.
  • Trained and mentored a team of 5 junior nurses, improving overall unit performance and achieving a 65% reduction in care delivery errors.

Affiliations

  • International Association of Administrative Professionals
  • Association of Rehabilitation Nurses (ARN)
  • American Heart Association (AHA) Healthcare Membership
  • Institute for Healthcare Improvement (IHI) Membership
  • National Federation of Licensed Practical Nurses (NFLPN)
  • American Society of Safety Professionals
  • Rotary International
  • Patient Safety and Quality Healthcare (PSQH) Forum
  • Case Management Society of America (CMSA)
  • National Association of Licensed Practical Nurses (NALPN)

Certifications

  • Intravenous Blood Withdrawal Certification
  • Certified Business Analysis Professional (CBAP)
  • IV Therapy Certification for LPNs
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Geriatric Nurse Certification (GERO-BC)
  • Certified Wound, Ostomy, and Continence Nurse (CWOCN)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Clinical Hemodialysis Technician (CCHT)

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