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Skills

  • Presentation development
  • Customer service
  • Usability testing
  • Leadership and supervision
  • Volunteer training
  • Change Management
  • Regulatory compliance
  • Client relations
  • Relationship development
  • Scheduling

Work Experiences

  • Conducted usability testing for a new HubSpot, providing insights that helped improve user experience by 34%.
  • Conducted industry research and compiled findings into a presentation that was shared with 12 department heads.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Audited 8 budget reports for accounting accuracy, reducing discrepancies by $10 and meeting critical financial deadlines.
  • Achieved 59% precision.
  • Organized and prepared procedure reports for submission to Student Externs using category and metric data.
  • Collaborated with senior managers.
  • Assisted in the analysis of 14 case files, identifying key legal precedents to support the litigation team's arguments.
  • Assisted with software implementation, overseeing data migration for 7 customers and reducing transition issues by 46%.
  • Analyzed customer feedback data from QuickBooks and provided actionable insights that improved customer retention by 42%.

Summaries

  • Adept at creating presentations and visualizations with Power BI, delivered material that increased internal awareness of critical industry trends by 49%.
  • Achieved a 49% efficiency increase in document management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Student Extern with strong research abilities, including compiling and presenting industry findings to 17 department heads using data gathered from market trends.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Versatile Student Extern with performance reporting knowledge and strong risk assessment abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Individual with client relations who is active and well-educated.
  • Boosted engagement with community programs by 58%.
  • Meticulous Student Extern capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Tableau.

Accomplishments

  • Increased outreach activity by 15% for nonprofit organization through targeted email marketing campaigns developed and managed by student extern team.
  • Reduced error rate in data entry by 30% through the implementation of standardized templates and user training in Power BI.
  • Collaborated with team of 14 in the development of category.
  • Led a student-driven initiative that generated 15 new business ideas during a semester-long externship, providing valuable market insights to the company.
  • Assisted in onboarding and training 7 interns in CRM software, improving the productivity and onboarding time of new staff.
  • Developed and executed custom graphic designs for the marketing department, leading to a 25% increase in online engagement and follower growth.
  • Led review sessions for 10 interns on CRM best practices, which boosted accuracy in customer data input by 38% in the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Aided in processing 13 employee applications for Scrum Master, helping ensure compliance with Miscellaneous regulations and reduced attrition by 30%.
  • Resolved product issue through consumer testing.

Affiliations

  • Technical Documentation Society – Student Affiliate
  • National Association of Law Students with Disabilities (NALSD)
  • Project Management Institute
  • Association for Computing Machinery
  • Jaycees
  • Lions Club
  • Society of Human Resource Management
  • International Council of Nurses
  • American Medical Informatics Association
  • ABA Law Student Division – Campus Organizer

Certifications

  • Salesforce
  • Certified Professional in Business Process Management (CPBPM)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • HubSpot Inbound Certification
  • Amazon Web Services (AWS) Solutions Architect - Associate
  • Certified in ITIL Foundation
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Certification
  • Six Sigma Green Belt Certification

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