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Skills

  • Employee Safety
  • Incident response time reduction
  • Root cause analysis
  • Business Impact Analysis (BIA)
  • Ethical risk decision-making
  • Merchant monitoring
  • Supervision
  • First Aid/CPR
  • Data-driven risk reporting
  • Loss Prevention Programs

Work Experiences

  • Conducted statistical analyses in order to identify trends, patterns, and variations.
  • Assisted in rolling out a risk management solution.
  • Transported ServiceNow to two years customer locations.
  • Analyzed operational risks related to Adobe Creative Suite.
  • Gave presentations and conducted training sessions to promote best practices in techniques and processes.
  • Oversaw the delivery of method project by category team, which resulted in metric.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Read and comprehended the financial documentation for method, system, and process.
  • Achieved a 45% reduction in downtime.
  • Assessed evolving risks.

Summaries

  • Conducted post-incident root cause analysis.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at leading risk mitigation efforts.
  • Achieved a 45% reduction in operational risks.
  • Achieved measurable risk mitigation.
  • Costs were consistently reduced while profits were increased.
  • Drives initiatives that contribute to long-term operational excellence in collaboration with functional leaders and subject matter experts.
  • Adept at leading risk mitigation efforts for large-scale projects, resulting in 3 consecutive quarters of operational stability despite external pressures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Mapped out operational risks for operations leading to improved decision-making and resource allocation, saving the organization $118,000.
  • Implemented continuous monitoring and reporting systems, providing real-time risk insights that led to a reduction in critical incidents by 35%.
  • Led root cause analysis efforts following key operational disruptions, resulting in the implementation of preventive actions that reduced system downtime by program.
  • Developed and maintained an operational risk management framework that enabled the business to proactively identify and mitigate risks, reducing operational losses by 15%.
  • Conducted annual risk assessments for critical business functions, aligning findings with the organization's risk appetite and reducing exposure to major risks.
  • Developed scenario-based training programs for risk personnel, improving response efficiency during operational crises by 74%.
  • Improved supplier risk evaluations, contributing to a more resilient supply chain and reducing procurement delays by 42%.
  • Collaborated with cross-functional teams to redesign risk event reporting processes, leading to a 18% improvement in response times for risk incidents.
  • Worked with senior leadership to develop risk tolerance thresholds aligned with organizational goals, creating dynamic action plans to mitigate high-priority risks.
  • Identified potential risks during the launch of Jira, deploying preventive measures that reduced launch-related operational issues by 28%.

Affiliations

  • Certified Information Systems Security Professional (CISSP) – Credential acquired 2018, with a focus on operational IT risk management.
  • Institute for Operational Risk – Regular contributor to publications on improving operational risk oversight structures.
  • Lions Club
  • Risk and Insurance Management Society (RIMS) – Contributed case studies to operational risk mitigation research and best practice guides.
  • Jaycees
  • IT Risk Managers Forum – Speaker on approaches to enhance cybersecurity frameworks within operational risk management processes.
  • Operational Risk North America – Attended annual summit, focusing on emerging risks and innovations in operational risk frameworks.
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Certified Operational Risk Professional (CORP) – Certification earned in 2023, emphasizing enhanced internal controls and risk reduction.

Certifications

  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Governance, Risk, and Compliance Professional (GRCP) - OCEG
  • AML Compliance Certification - Beacon Labs
  • Certified Risk Manager (CRM) - Brightline
  • CompTIA Network+
  • Cybersecurity Certification - Workday
  • Data Privacy and Protection Certification – program
  • Certified Public Accountant
  • CompTIA Security+

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