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Skills

  • Complex risk portfolio management
  • Enterprise Risk Management (ERM) strategy
  • Operational improvement
  • Internal Control Optimization
  • Ethical risk decision-making
  • Key risk indicator (KRI) development
  • Stakeholder management
  • Customer service
  • KPI Reporting and Analysis
  • Chart development

Work Experiences

  • Achieved zero major compliance issues during 2016 inspections.
  • Read and comprehended the financial documentation for method, system, and process.
  • Gave presentations and conducted training sessions to promote best practices in techniques and processes.
  • Achieved a 45% reduction in downtime.
  • Achieved a 39% reduction in operational incidents.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed evolving regulatory risks.
  • Achieved audit efficiencies.
  • Answered 7 calls per three years to help customers with their questions and concerns.
  • Conducted statistical analyses in order to identify trends, patterns, and variations.

Summaries

  • Within Miscellaneous, senior Operational Risk Manager and outstanding performer in client relations and quality assurance.
  • Reviewing suspicious activities and uncovering fraud was a success.
  • Conducted post-incident root cause analysis.
  • Consistently recognized for developing risk assessment programs.
  • Operational Risk Manager is a multi-talented Operational Risk Manager who is consistently rewarded for planning and operational improvements.
  • Boosted the efficiency of risk reporting.
  • Achieved results over a three years period.
  • To handle multiple priorities and deliver quality results within tight deadlines, he employs strong process management and process improvement skills.
  • Achieved long-term operational resilience.
  • Achieved a 45% reduction in operational risks.

Accomplishments

  • Customized internal audit procedures to address specific business unit risks, resulting in a favorable audit outcome with 16 recommendations.
  • Reduced operational risk exposure by 77% by introducing key risk indicators and a continuous improvement plan for high-risk areas.
  • Implemented continuous monitoring and reporting systems, providing real-time risk insights that led to a reduction in critical incidents by 35%.
  • Collaborated with team of 3 in the development of standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proposed and executed annual operational risk review strategy, resulting in enhanced alignment of risk controls with business operations.
  • Served as the key point of contact during the 16 major operational risk events, successfully managing response, containment, and reporting.
  • Facilitated multiple external audits in compliance with standard, ensuring zero operational risk findings and maintaining the company's risk profile.
  • Developed and maintained an operational risk management framework that enabled the business to proactively identify and mitigate risks, reducing operational losses by 15%.
  • Trained and mentored a team of risk analysts, enhancing the group's capacity to assess and mitigate risk events, resulting in a 75% drop in compliance issues.

Affiliations

  • Association for Financial Professionals (AFP) – Participated in annual seminars discussing operational risk impacts on financial planning.
  • American Bankers Association (ABA) – Active member and participant in risk management sessions tailored to financial sector organizations.
  • Financial Services Information Sharing and Analysis Center (FS-ISAC) – Active in operation risk threat intelligence sharing for financial institutions.
  • Operational Risk North America – Attended annual summit, focusing on emerging risks and innovations in operational risk frameworks.
  • National Association of Social Workers
  • American Medical Informatics Association
  • Toastmasters
  • ISACA (Information Systems Audit and Control Association) – Completed the PMP program with a focus on IT risk assessment and cybersecurity.
  • Society of Women Engineers
  • PRMIA (Professional Risk Managers' International Association) – Current member, contributing to operational and enterprise risk assessment discussions.

Certifications

  • Governance, Risk, and Compliance Professional (GRCP) - OCEG
  • CompTIA A+ Technician
  • Advanced Operational Risk Management Certificate - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • AML Compliance Certification - Beacon Labs
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Certified Information Security Manager (CISM) – ISACA
  • Operational Risk Advanced Certification - metric
  • ServSafe

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