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Skills

  • Acute care expertise
  • Fluent in Spanish
  • Efficient triage management
  • Emergency response team direction
  • Patient and family advocacy
  • Healthcare software proficiency
  • Trauma recovery
  • New staff training and development
  • Cross-departmental communication
  • Collecting vitals

Work Experiences

  • Confirmed the patient's insurance eligibility and located the patient's primary care physician before contacting the office to request the patient's file.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Recommended an appropriate disposition to the acting physicians based on the assessment.
  • Updated patient charts with data such as medications using QuickBooks in order to keep records current and support accurate treatments.
  • Recorded details about all therapies, including program and category to keep patient charts up to date.
  • Achieved results over 2016 months.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.

Summaries

  • Focused on advancing expertise in risk assessment while fostering innovation.
  • Triage Coordinator with 5 years of experience treating patients and coordinating care with other healthcare professionals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in team leadership and vendor management backed up by Miscellaneous training.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Adept at cross-department communication, managing patient flow, and implementing resource allocation strategies to reduce bottlenecks, I focus on improving treatment accessibility for high-priority cases.
  • Dedicated, hardworking, and experienced process Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Achieved a reduction in clinical intake times by 71%.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.

Accomplishments

  • Collaborated with the IT department to implement electronic triage systems that reduced documentation errors by 49% and improved patient privacy compliance.
  • Developed a reporting system that tracked patient flow efficiency, leading to a 68% improvement in daily triage to specialist hand-offs.
  • Resolved product issue through consumer testing.
  • Utilized patient feedback to streamline triage processes, boosting overall department satisfaction scores by 50%.
  • Documented and resolved process which led to framework.
  • Coordinated complex cases requiring multi-specialty care, resulting in seamless patient transitions and improved satisfaction levels by 57%.
  • Enhanced team responsiveness by training 9 staff in multitasking and handling simultaneous triage requests.
  • Developed and standardized patient triage workflows, reducing non-emergency ER visits by 18% over 2020.
  • Identified and resolved discrepancy issues in patient records, ensuring 100% accuracy in 2015-required audits.
  • Implemented a continuous improvement task force, resulting in the identification and reduction of recurring patient errors by 26%.

Affiliations

  • American Institute of Healthcare Compliance (AIHC)
  • Association of Professional Healthcare Coordinators
  • Association of Information Technology Professionals
  • Center for Advanced Triage Training (CATT)
  • National Association of Health Professionals (NAHP)
  • Project Management Institute (PMI) Health Division
  • American Marketing Association
  • American Society of Safety Professionals
  • International Council of Nurses
  • National Society of Health Coaches

Certifications

  • Certified Triage Nurse (CTN)
  • ServSafe
  • Certified Healthcare Access Manager (CHAM)
  • COVID-19 Contact Tracing Certification
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Basic Life Support (BLS) Certification
  • Certified Professional in Patient Safety (CPPS)
  • Emergency Response Coordinator Certification
  • Certified Professional in Healthcare Quality (CPHQ)

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