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Skills

  • Cross-functional team leadership
  • Conflict resolution
  • Communications
  • Dynamic pricing strategy application
  • Supplier relationship management
  • Diverse team leadership
  • Scheduling
  • Business Development
  • Business operations
  • Time management

Work Experiences

  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in 18 months.
  • Increased profits by 6% in one year through a restructure of the business line.
  • Achieved a 26% decrease in on-site incidents.
  • Employees were delegated method daily tasks, which streamlined daily progress and efficiency.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Meticulously reported issues to higher management, which resulted in initiative.
  • Created and implemented new policies to increase productivity and lower overall system costs.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Event Operations Supervisor with 2 years of successful process improvement and risk assessment experience.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Event Operations Supervisor is a multi-talented Event Operations Supervisor who is consistently rewarded for planning and operational improvements.
  • With 7 years of customer service experience, Event Operations Supervisor is insightful.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Develop strategic business partnerships and relationships.
  • Within Miscellaneous, senior Event Operations Supervisor and outstanding performer in budget management and risk assessment.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Proactively identified and mitigated potential scheduling conflicts across 5 event locations, ensuring smooth event progression and customer satisfaction.
  • Utilized data analytics from previous events to forecast attendee behavior, optimizing staffing needs during peak times and reducing wait times by 4 minutes.
  • Implemented event workflow optimizations, reducing setup and breakdown times by 71%, ensuring punctual event deliveries.
  • Conducted post-event reviews, gathering feedback from over 3 stakeholders, and implemented 18 area improvements, resulting in 32% greater attendee satisfaction.
  • Developed and integrated new ticketing channels, increasing off-site pre-event sales by 15 tickets, and reducing on-site traffic congestion.
  • Reduced overtime labor costs by 44% through the implementation of efficient staff scheduling and workload management.
  • Negotiated complex vendor contracts with savings of $9 annually, ensuring better resource allocation and cost-effectiveness across the event lifecycle.
  • Designed and executed emergency evacuation protocols for events exceeding 16 people, achieving compliance with local safety standards and decreasing emergency response times by 16 minutes.
  • Trained and onboarded a team of 7 new hires, cutting ramp-up time by 9 days and improving overall event operations efficiency.
  • Collaborated with on-site vendors and suppliers to streamline logistical setup, cutting overall event preparation time by 11 hours.

Affiliations

  • Association for Computing Machinery
  • Society of Event Organizers (SEO), Atlanta, Affiliate
  • Green Meeting Industry Council (GMIC)
  • Event Sustainability Council (ESC), 2020-Present
  • American Medical Informatics Association
  • International Association of Exhibitions and Events (IAEE)
  • Professional Convention Management Association (PCMA)
  • International Association of Venue Managers (IAVM)
  • International Association of Professional Congress Organizers (IAPCO)
  • Society of Human Resource Management

Certifications

  • CompTIA A+ Technician
  • Certified Hospitality Event Supervisor (CHES) - Northwind
  • Sustainability in Event Management Certification - Harbor & Co.
  • Salesforce
  • Certified Experiential Event Producer (CEEP) - Cedar Works
  • Certified Meeting Professional (CMP) - Meridian, 2019
  • Apple Certified Associate (ACA)
  • ServSafe
  • First Aid/CPR Certified
  • Project Management Professional (PMP)

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