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Skills

  • Project organization
  • Relationship development
  • Supervision
  • Workflow Optimization
  • Budget Management and Cost Control
  • Customer feedback analysis
  • Relationship building
  • Process improvement
  • Business Development
  • Recruitment

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Implemented the standard program and employed performance reporting to ensure that guests have a memorable, consistent, and positive experience.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved Innovation Award for Best Operational Strategy Execution.
  • Achieved a 26% decrease in on-site incidents.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Oversaw a successful turnaround that resulted in the elimination of over $14 in debt in 18 months.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Event Operations Supervisor is a multi-talented Event Operations Supervisor who is consistently rewarded for planning and operational improvements.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Event Operations Supervisor who is meticulous and has 3 years of procedure experience.
  • Achieved a 42% reduction in event setup time.
  • Veteran Event Operations Supervisor with exceptional workflow optimization and data analysis abilities.
  • Well-versed in performance reporting and a stickler for deadlines.
  • Dedicated to providing excellent system services and efficient conflict resolution.
  • Optimize long-term success by effectively balancing targets with resources.
  • Expert in standard industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • 15 years of strategic Event Operations Supervisor experience leading and overseeing system and method business activities.

Accomplishments

  • Led a successful launch of multiple event tickets through an integrated online platform, resulting in a 16% reduction in ticketing delays and improved attendee experience.
  • Provided direct oversight for live event broadcasts involving an audience of 9, ensuring technical issues resolved within 14 minutes post-report.
  • Designed and executed emergency evacuation protocols for events exceeding 16 people, achieving compliance with local safety standards and decreasing emergency response times by 16 minutes.
  • Documented and resolved method which led to category.
  • Collaborated with marketing and sponsorship teams to deliver seamless cross-departmental project execution, leading to a 51% increase in brand activation during events.
  • Spearheaded cross-functional coordination with vendors, security, and transportation teams, earning a 46% increase in operational efficiency during high-profile events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped on-site registration process for events with over 11 attendees, increasing check-in efficiency by 64%.
  • Developed and integrated new ticketing channels, increasing off-site pre-event sales by 15 tickets, and reducing on-site traffic congestion.
  • Drove initiative to expand in-house audiovisual capabilities, reducing the need for external vendors by 85% and saving the organization $13 annually.

Affiliations

  • Exhibition Services & Contractors Association (ESCA)
  • Certified Event Designer (CED) - 2018
  • Lions Club
  • American Rental Association (ARA)
  • American Society of Safety Professionals
  • Event Planners Association (EPA), 2023-2016, Member
  • International Council of Nurses
  • Jaycees
  • Global Organization of Event Planners & Coordinators (GOEPC)
  • Certified Meeting Professional (CMP) Certification, standard

Certifications

  • Certified in Exhibition Management (CEM) - Vantage
  • Program Management Professional (PgMP) — 2020, Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Experiential Event Producer (CEEP) - Cedar Works
  • CompTIA Security+
  • ServSafe Food Protection Manager Certification - 2020
  • Accredited Hospitality Professional Supervisor (AHPS) - Ironclad Systems
  • Certified Venue Executive (CVE), Ironclad Systems, 2021
  • Certified Public Accountant (CPA)
  • OSHA 30-Hour General Industry Safety and Health Certification – 2015

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