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Skills

  • Communications
  • Epic Ambulatory Go-Live management
  • Budgets
  • Data recovery
  • Staff education and training
  • Mac systems
  • Critical Issue Identification and Resolution
  • Regulatory compliance
  • Technical documents comprehension
  • Go-Live troubleshooting and issue resolution

Work Experiences

  • Affected clinical workflows.
  • Configured custom reports within Epic Ambulatory to meet specific clinical and operational requirements at standard.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Audited post-Go-Live processes, resulting in the identification of 81% of areas for workflow optimization and reduction of administrative overhead by $13.
  • Collaborated with IT departments at program to design and roll out category for Ambulatory users, improving daily task efficiency by 79% in the first 3 days post-launch.
  • Configured custom reports within Epic Ambulatory.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 4 new accounts.
  • Achieved deployment of the Epic Ambulatory module.
  • Collaborated with physicians to customize ordering protocols, reducing documentation time by 7 minutes per patient encounter.
  • Communicated issues to technical teams.

Summaries

  • Epic Ambulatory Go Live Consultant with a 6-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Aligned objectives with organizational goals.
  • Excellent client relations and workflow optimization knowledge.
  • Achieved a 55% reduction in system-related tickets.
  • Epic Ambulatory Go Live Consultant with 11 years of successful client relations and project management experience.
  • Achieved zero system disruptions during deployment phases.
  • Achieved 69% improvement.
  • Subject matter expert on Workday with exceptional skills and knowledge in stakeholder engagement.
  • Collaborated with leadership to align Epic Ambulatory Go-Live objectives with organizational goals, resulting in a 44% improvement in team preparedness and system adoption rates.
  • Effectively troubleshoots and resolves issues on its own.

Accomplishments

  • Coordinated the successful Go-Live at Seattle, ensuring 100% availability of systems with zero unplanned downtime.
  • Monitored and ensured zero-downtime deployment during 14 Go-Lives, safeguarding critical healthcare operations.
  • Successfully conducted comprehensive Go-Live readiness assessments, flagging crucial system and workflow gaps prior to launch.
  • Facilitated user feedback loops post-Go-Live, enabling the swift release of 9 minor system updates within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 10 clinical staff in Epic Ambulatory functionality, resulting in a 25% reduction in support queries post-Go-Live.
  • Produced custom reports in Epic Ambulatory for key stakeholders, which contributed to a 57% boost in operational efficiency.
  • Tracked and reported Go-Live system performance metrics, ensuring 17% compliance with performance benchmarks.
  • Streamlined the onboarding process for 15 end-users, ensuring timely implementation of Epic modules with 80% user satisfaction.
  • Enabled proactive issue management during Go-Live events by creating clear communication pathways between clinical staff and IT support teams.

Affiliations

  • Certified Electronic Health Record (EHR) Specialist, National Healthcareer Association (NHA)
  • Active Participant, Cerner Go-Live Readiness Group, 2019
  • Trained Epic Credentialed Trainer Group for metric, 2022
  • Member, National eHealth Collaborative (NeHC)
  • American Medical Informatics Association (AMIA) - Informatics Professional
  • Society of Women Engineers
  • North American Nursing Diagnosis Association (NANDA), Contributor in Electronic Health Record (EHR) projects
  • Collaborator for Institute for Healthcare Informatics, initiative
  • Epic Systems Corporation - Member of the Epic Consultants and Support Group
  • Epic User Group Member, program

Certifications

  • Certified Healthcare Technology Implementation Guide (CHTIG)
  • Certified Healthcare Project Leader
  • Project Management Professional (PMP) for Healthcare IT Implementations
  • Certified Go-Live Consultant
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Epic Ambulatory Clinical Workflow Expert Certification
  • Certified Public Accountant (CPA)
  • Certified Healthcare Data Analyst (CHDA)
  • Microsoft Certified Systems Engineer (MCSE)

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