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Skills

  • Effective C-suite communication
  • Budgets
  • Disaster recovery planning and execution
  • Method equipment
  • Food plating and presentation
  • Stakeholder collaboration
  • DevOps pipeline creation
  • Cross-team Collaboration and Coordination
  • Enterprise Resource Planning (ERP) Systems
  • Operational improvement

Work Experiences

  • Championed a Adobe Creative Suite migration initiative.
  • Analyzed and restructured databases, boosting query performance by 63% and reducing redundancies in key processes.
  • Aligned business goals with technology investments.
  • Updated the kitchen staff's metric and category processes, which reduced guest wait times and increased daily output from 9 meals to 16.
  • Achieved President's Club for Technical Excellence.
  • Collaborated with product management to define and prioritize a multi-year technology roadmap that increased customer satisfaction by 51% %.
  • Analyzed and restructured databases.
  • Collaborated with C-suite executives.
  • Built and mentored a high-performing engineering team.
  • Collaborated directly with clients to customize and deploy vertical-specific tech solutions, leading to a 80% customer satisfaction improvement.

Summaries

  • Well-versed in overseeing plate construction, quality, and delivery.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Organized and dependable, with exceptional menu-creation skills.
  • Achieved 25% employee retention rate.
  • Adept Technical Head with excellent leadership skills, overseeing large-scale teams in the development of Adobe Creative Suite projects. Achieved early delivery by 27% through effective project coordination and execution.
  • Analytical Technical Head focused on cost control.
  • Achieved faster processing times.
  • Within Miscellaneous, senior Technical Head and outstanding performer in risk assessment and performance reporting.
  • In high-volume, fast-paced operations, this talented kitchen leader and team motivator has been successful in maintaining staff focus, efficiency, and productivity.
  • Excellent procedure abilities that have been demonstrated.

Accomplishments

  • Designed custom tech solutions for key clients, tailoring vertical-specific software that resulted in a 59% increase in user satisfaction and retention.
  • Successfully implemented a multi-region deployment strategy via AWS, leading to seamless global product releases with zero downtime.
  • Worked closely with UX/UI design teams to redesign the user interface of Adobe Creative Suite, enhancing usability and increasing customer satisfaction scores by 66%.
  • Led an initiative to refactor a legacy monolith system into a microservices architecture, improving system scalability by 81% and reducing operational costs.
  • Introduced real-time data processing tools, enabling the business to make data-driven decisions faster and improving overall responsiveness.
  • Created a comprehensive disaster recovery (DR) plan, reducing downtime recovery by 6 hours and ensuring minimal disruption to business continuity.
  • Optimized existing infrastructure for performance, reducing server response times by 24% and improving end-user experience across system.
  • Reduced server costs by 57% through the introduction of Kubernetes orchestration, leading to more efficient resource allocation.
  • Developed and maintained scalable cloud infrastructure, enabling business expansion to 8 new geographic locations within one year.
  • Deployed machine learning algorithms in production, leading to 32% more accurate data-driven customer insights, improving service recommendation systems.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Member of the International Association for Software Architects (IASA) to advance innovative approaches in system architecture design.
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Part of the Chicago Chamber of Commerce Technology Subcommittee to bridge the gap between local business and tech.
  • Certified member of the Cloud Security Alliance for leadership in enterprise-level cloud adoption and risk mitigation.
  • Freemason
  • Participant in the National Society of Professional Engineers for continuous professional development in IT leadership.
  • Member of the ISACA (Information Systems Audit and Control Association), ensuring best practices in cybersecurity and IT governance.

Certifications

  • Project Management Professional (PMP)
  • ITIL 4 Managing Professional
  • TOGAF 9 Certified Enterprise Architect
  • Google Professional Cloud DevOps Engineer
  • Cisco Certified DevNet Professional
  • CompTIA Network+
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified DevOps Engineer – Professional – AWS

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