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Skills

  • Proficiency in client relations
  • Operational improvement
  • MS Office
  • Communications
  • Cross-functional team leadership
  • System upgrades
  • Process improvement
  • Safety measures
  • Server performance tuning
  • Budgets

Work Experiences

  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Invented
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Transported Salesforce to several months customer locations.
  • Solved
  • Advised

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Ambitious
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Pragmatic
  • Innovative
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service specialist with 16 years of process experience who is dedicated and detail-oriented.
  • Over 9 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Instrumented disaster recovery plan involving redundant servers, reducing potential recovery time to 16 minutes and minimizing business impact.
  • Reduced server response times during peak hours by 70% through load balancing and performance tuning efforts.
  • Performed server performance tuning, reducing processing time for large-scale queries by 28% across Adobe Creative Suite.
  • Increased sales 4% over 18 months.
  • Collaborated with network team to upgrade server infrastructure without impacting daily operations, resulting in 61% reduction in latency.
  • Achieved CPA, enhancing the secure management and provisioning of Jira based systems in Brightline.
  • Implemented robust remote server access solutions, reducing unauthorized access by 38% without impacting business operations.
  • Conducted disaster recovery simulations bi-annually, demonstrating 54% data integrity and rapid recovery for core business systems.
  • Led a major server migration project supporting over 7 users, successfully completing it three years ahead of schedule with zero data loss.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Cloud Native Computing Foundation (CNCF)
  • Rotary International
  • International Federation for Information Processing (IFIP)
  • Certified Cloud Security Professional (CCSP)
  • IT Disaster Recovery Association
  • Association for Supply Chain Management (APICS)
  • SANS Institute Gold Membership
  • Association for Information Systems (AIS)
  • Cyber Security Forum Initiative
  • TechNet (Microsoft Tech Community)

Certifications

  • CompTIA Security+
  • Certified Protection Officer (CPO)
  • VMware Certified Advanced Professional – Data Center Virtualization (VCAP-DCV Deploy)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • F5 Certified BIG-IP Administrator
  • Oracle Linux 8 Certified Implementation Specialist
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Project Management Professional (PMP)
  • HashiCorp Certified: Terraform Associate

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