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Skills

  • Flexible scheduling
  • Active listening
  • Organized
  • Prioritization
  • Escalation management
  • Fluent in Japanese
  • 10-Key
  • Microsoft PowerPoint
  • Loss prevention
  • Travel planning

Work Experiences

  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Invented
  • Hosted forums for current and potential customers to discuss their concerns, ideas, and concerns.
  • Identified issues that needed more investigation and reported them to the appropriate department or management.
  • Took incoming calls and emails from existing customers and asked open-ended questions to determine their requirements.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Processed shipments and kept stock shelves in order.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Audited customer service procedures and collaborated with colleagues across the region to promote uniformity in all offices.

Summaries

  • Customer Service Administrator is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Resourceful
  • Innovative
  • Customer Service Administrator is dedicated to exceeding sales targets and cultivating long-term customer relationships.
  • Customer Service Administrator is skilled at bending and flexing in response to change.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Looking to apply my strong client-facing skills to a Customer Service Executive position where hard work and honesty are valued.
  • Increase customer loyalty by reviewing and improving internal processes in advance of changing market conditions and implementing new strategies.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Proactive

Accomplishments

  • Category Met and exceeded quotas generating 10+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Resolved product issue through consumer testing.
  • Enhanced the customer service escalation protocol, resulting in a 21% faster resolution for escalated tickets.
  • Reduced ticket backlog by 58% by instituting a priority-based task management system.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Led the restructuring of the customer feedback loop, resulting in actionable insights that contributed to a 49% growth in repeat business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to method.
  • Led a cross-functional team in a service tool migration, facilitating seamless transition with zero disruption to SLA compliance.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Affiliations

  • Society for Customer Experience and Service Delivery Professionals - Contributing Member
  • National Association of Call Centers (NACC) - Member
  • American Medical Informatics Association
  • International Council of Nurses
  • National Association of Social Workers
  • Call Center Excellence Awards Judge 2022
  • Customer Experience Professionals Association (CXPA) - Active Participant
  • Jaycees
  • Corporate Customer Care Network Participant
  • Toastmasters International - Public Speaking & Communication Course Attendee

Certifications

  • Certified Customer Satisfaction Analyst – Beacon Labs
  • Certified IT Service Desk Professional – HDI
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Support Manager (CSM) - Service Strategies
  • Advanced Call Monitoring and Quality Assurance Certification – Ironclad Systems
  • Certified Conflict Resolution Professional (CCRP) - Beacon Labs
  • Certified Quality Assurance Analyst (CQA) – Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Customer Support Leadership Certification - Harbor & Co.
  • First Aid/CPR Certified

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