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Skills

  • First Aid/CPR
  • Organization
  • Chart pulling
  • Addiction Treatment Planning
  • Relationship development
  • DBT (Dialectical Behavioral Therapy)
  • Project organization
  • Patient and family education
  • Electronic Health Records (EHR) management
  • Care Continuity Management

Work Experiences

  • Applied to 9 cases.
  • Cared for up to 11 patients daily.
  • Acted as liaison between patients and families.
  • Adopted a streamlined workflow focused on efficiency.
  • Achieved 7 successful graduations.
  • Achieved 100% compliance with regulatory standards.
  • Achieved a 45% reduction in re-admission.
  • Transported QuickBooks to the past year customer locations.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.
  • Collaborated with metric customers to determine their needs and deliver system service.

Summaries

  • Achieved President's Club for best regional performance.
  • Adept at crisis intervention strategies and emotional crisis management, achieving a calm and safe environment in volatile situations.
  • Patient Service Representative with extensive knowledge of method.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Committed to educating patients and their families, increasing understanding of treatment protocols by 54%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 72% satisfaction score improvement from clients.
  • Collaborative Treatment Associate.
  • Costs were consistently reduced while profits were increased.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Led conflict resolution sessions between patients and care teams, achieving a 54% satisfaction rate in patient conflict resolution outcomes.
  • Collaborated with therapists and case managers to build comprehensive post-discharge plans, leading to a 85% improvement in patient follow-up care compliance.
  • Developed and implemented an emotional crisis management program, which reduced patient escalation events by 63% during 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed training workshops on patient care best practices, improving interdepartmental collaboration, and achieving a 48% performance boost.
  • Collaborated with cross-functional teams, including counselors and nurses, to enhance patient care coordination, improving treatment outcomes by 67%.
  • Collaborated with team of 10 in the development of procedure.
  • Administered and monitored therapeutic interventions, improving measurable patient outcomes in areas like cognitive function by 21%.
  • Resolved product issue through consumer testing.
  • Supervised adherence to state and federal safety guidelines, passing 11 consecutive safety audits without incident.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • Lions Club
  • Project Management Institute
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP) – Recognized training in DBT and CBT
  • International Council of Nurses
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • American College of Healthcare Executives (ACHE) – Certified in improving patient care outcomes through leadership strategies
  • International Society for the Study of Trauma and Dissociation (ISSTD) – Learning trauma-specific treatment methodologies

Certifications

  • Therapeutic Crisis Intervention (TCI) Certification
  • Project Management Professional (PMP)
  • Certified Clinical Medical Assistant (CCMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Crisis Intervention Specialist (CCIS)
  • Certified Behavioral Health Case Manager (CBHCM)
  • Certified Psychiatric Technician (CPT) Illinois
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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