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Skills

  • Training and onboarding
  • Digital Archival Systems
  • Internship program development
  • Complex Reference Query Solving
  • Computer assistance
  • Data accuracy and validation
  • Customer service
  • Material check-in and check-out
  • Relationship development
  • Instructional design for training programs

Work Experiences

  • Cured reference materials for collections expansion.
  • Coordinated the digitization of 2 historical documents into the library's reference archive, enhancing remote access capabilities.
  • Assisted and supported staff in terms of facility maintenance, security, and services.
  • Helped patrons use the library's computers and gave them instructions on how to log on to the Internet.
  • Acted as the primary point of contact for reference services related to standard, improving query resolution time by 12 hours.
  • Assisted patrons with complex research requests, providing personalized reference support that led to a 34% increase in service satisfaction.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Collaborated with a cross-functional cataloging team.
  • Achieved a 20% improvement in turnaround time.
  • Assisted in developing a cataloging system.

Summaries

  • Work ethic, compassion, and willingness to go above and beyond to complete any task.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted research productivity by 28%.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Contributed to an error reduction of 74%.
  • Collaborative and detail-oriented Reference Assistant known for implementing an online request system, reducing document processing times by 2 days. Adept at working cross-functionally to enhance reference operations.
  • Within Miscellaneous, senior Reference Assistant and outstanding performer in stakeholder engagement and workflow optimization.
  • Collaborative and detail-oriented Reference Assistant.
  • Adept at handling intricate patron research requests.

Accomplishments

  • Provided technical support for patrons accessing online databases, leading to an 65% increase in successful searches.
  • Resolved product issue through consumer testing.
  • Developed and executed time management protocols that allowed the team to handle 11 additional reference inquiries per week.
  • Tracked and reported data on research services usage patterns, leading to a 58% improvement in resource allocation.
  • Provided one-on-one research consultations to metric patrons, contributing to a 72% increase in positive feedback.
  • Supported process researchers in compiling bibliographies, helping to finalize 10 papers for publication.
  • Authored training manuals for new hires on reference processes, enabling a smoother onboarding process that increased day-one productivity by 49%.
  • Assisted with the creation of library exhibits, researching 11 historical archives to enhance the exhibit's contextual depth.
  • Managed resource allocation for high-priority research projects, ensuring smooth operations and delivering ahead of schedule by 21%.
  • Collaborated with team of 13 in the development of metric.

Affiliations

  • Editor for finance Newsletter on Reference and Information Service
  • American Medical Informatics Association
  • Jaycees
  • Association for Computing Machinery
  • Member of the Cataloging and Metadata Management Section (CaMMS)
  • International Federation of Library Associations and Institutions (IFLA) Participation
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Project Management Institute
  • Member of the Library Support Staff Interests Round Table (LSSIRT)

Certifications

  • Salesforce
  • ALA: Certification in Virtual Reference Services
  • Certified Information Management Professional (CIMP)
  • Certificate in Grant Writing and Proposal Communications by Ironclad Systems
  • Research Data Management Certification – Coursera/EDX Data Stewardship Program
  • ServSafe
  • CompTIA Security+
  • US National Library of Medicine PubMed Certification
  • Digital Materials Preservation Certificate – Digital Commonwealth
  • Digital Archives Specialist (DAS) Certificate Program, via SAA

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