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Skills

  • Team building
  • Process improvement
  • Budgets
  • Conflict resolution and customer satisfaction
  • Customer Consultation and Needs Assessment
  • Installation of window shades and blinds
  • Project organization
  • Communications
  • Stocking and replenishing
  • Installation of soundproof windows

Work Experiences

  • Presented management and stakeholders with ideas for store updates and layouts.
  • Achieved Lean, enhancing the company’s credibility and increasing premium service sales by $7 within 8 months.
  • Achieved savings on glass and common materials over 2018.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Communicated with project managers and architects.
  • Achieved Six Sigma.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Consulted with over 12 customers.
  • Assessed and repaired skylight installations, improving in-office lighting quality for over 11 corporate clients in 2021.
  • Accelerated future service inquiries.

Summaries

  • Over 12 years in the fashion industry.
  • Accomplished in managing projects from consultation to installation, ensuring client satisfaction and meeting tight deadlines across Seattle.
  • Accomplished in reducing material usage by 58% without compromising quality, resulting in savings of $10 annually for the company.
  • Achieved reductions in heating and cooling expenses.
  • Ability to troubleshoot and resolve electrical issues within motorized window systems, significantly reducing repair times and increasing customer satisfaction.
  • Collaborated on high-traffic commercial window projects, adding measurable value to tenant comfort and increasing energy savings across 16 locations.
  • Applied solutions in residential and commercial properties.
  • Achieved a 76% increase in customer satisfaction.
  • Achieved high client referral rates.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of 11 installers to complete a metric-wide commercial window installation project ahead of deadline by 49% days.
  • Managed complex window installation projects for program, delivering 50% below budget without sacrificing quality.
  • Optimized team workflows and tool usage, achieving 65% faster completion times on large-scale commercial window installations.
  • Spearheaded the design and implementation of advanced caulking and sealing techniques, increasing weatherproofing efficiency by 35% in category.
  • Documented and resolved method which led to system.
  • Resolved product issue through consumer testing.
  • Reduced material costs by 61% by optimizing procurement strategies and negotiating with suppliers, resulting in $15 in annual savings.
  • Implemented a cross-training program for new hires, increasing team versatility and improving project completion times by an average of 18%.
  • Reduced energy costs in commercial buildings by designing and installing insulated windows, resulting in a 58% reduction in energy usage.

Affiliations

  • Association for Computing Machinery
  • International Window Film Association (IWFA)
  • American Marketing Association
  • U.S. Green Building Council (USGBC)
  • International Council of Nurses
  • Glass Association of North America (GANA)
  • Construction Specifications Institute (CSI)
  • International Building Performance & Energy Efficiency Association
  • Association of Information Technology Professionals
  • Custom Home Builders & Remodelers Council

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Crane and Hoist Safety Operator Certificate
  • Certified Safety Technician (National Safety Council - NSC)
  • Project Management Professional (PMP)
  • Certified Safety Professional (Board of Certified Safety Professionals - BCSP)
  • Window Sealant Certified Applicator (International Window Film Association - IWFA)
  • Residential Window Replacement Specialist Certification
  • Certified Glass Installation Professional (AGMT Certification Program)
  • Basic Hand and Power Tool Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)

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