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Skills

  • Fluent in Portuguese
  • Item transport
  • Continuous process improvement
  • Multi-line switchboards
  • Budgeting and cost control
  • Interpersonal and written communication
  • Business operations
  • Chemicals disposal
  • Staff development
  • Inventory management systems

Work Experiences

  • Managed
  • Contacted the appropriate supervisor about equipment malfunctions in order to avoid delays.
  • Established
  • Recommendation
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Coordinated group hotel bookings for weddings and special events with the sales department.
  • Advised
  • Double-checked the data's accuracy and integrity.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Looking for a position as a manager at a reputable hotel or resort.
  • Professional with a strong focus on customer service.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Looking for a job as a Ramp Agent with a well-known company.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Looking for a job as a manager at a high-end hotel.
  • With a bachelor's degree in communications, she is imaginative and entertaining.
  • In the metric industry, an outgoing Reservation Agent was recognized for using up-selling techniques to maximize revenue.
  • Hotel manager who has worked in the hospitality industry for over 7 years and is energetic and polished.
  • Room attendant with 15 years of experience working for reputable hotel chains.

Accomplishments

  • Collaborated with team of 18 in the development of metric.
  • Collaborated with marketing and sales teams to develop a targeted campaign for out-of-season bookings, resulting in a 45% increase in reservations for one year.
  • Resolved product issue through consumer testing.
  • Implemented a strategy for cross-selling services at the time of reservation, increasing average booking value by 78% across the past year.
  • Used predictive data models to analyze seasonal demand, boosting occupancy rates by 60% and driving a significant rise in high-season bookings.
  • Mentored up-and-coming supervisors, contributing to a leadership pipeline that resulted in the successful promotion of 4 team members within 6 months.
  • Played a critical role in securing a strategic multi-company partnership with framework, leading to a 83% uplift in overall booking revenue.
  • Increased sales 16% over the past year.
  • Facilitated seamless communication and coordination in daily meetings between concierge, front desk, and housekeeping departments, improving guest satisfaction scores by 53%.
  • Designed a guest satisfaction survey that captured detailed feedback, leading to a targeted action plan and boosting satisfaction scores by 47%.

Affiliations

  • Hospitality Industry Technology Exposition & Conference (HITEC)
  • American Marketing Association
  • Certified Guest Service Professional (CGSP) through the AHLEI
  • Rotary International
  • American Hotel & Lodging Association (AHLA)
  • American Society of Travel Advisors (ASTA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Institute of Travel & Tourism (ITT)
  • Certified Professional in Customer Service (CPCS)
  • International Live Events Association (ILEA)

Certifications

  • Certificate in Time and Stress Management Strategies by Northwind
  • Certified Public Accountant (CPA)
  • First aid and CPR
  • Hospitality Human Resources Essentials by AHLEI
  • Certified Protection Officer (CPO)
  • CompTIA Security+
  • Certified hotel administrator
  • Advanced Customer Service and Conflict Resolution Certificate by initiative
  • Certified in the use of Asana Reservation Software by metric
  • Hospitality and Tourism Management Professional Certificate by Florida Atlantic University

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