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Skills

  • Schedule coordination
  • Infant mortality rates
  • Medical assessment mastery
  • Health literacy improvement
  • Organization
  • Chronic illness understanding
  • First Aid/CPR
  • Customer service
  • Healthy living plans
  • Data analysis and report generation

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported ServiceNow to the past year customer locations.
  • Authored grant proposals that secured $5 in funding to support public health initiatives across Seattle.
  • Advocated for policy changes.
  • Authored grant proposals.
  • Created strategic communication plans to reach underserved communities, contributing to a 25% rise in outreach success.
  • Connected clients with appropriate services.
  • Coordinated vaccination drives in underserved neighborhoods, achieving a 22% increase in vaccine administration rates.
  • Collaborated with community stakeholders.
  • Conducted focus groups.

Summaries

  • Committed Health Program Representative.
  • Accomplished in negotiating vendor contracts.
  • Within Government, senior Health Program Representative and outstanding performer in stakeholder engagement and team leadership.
  • Accomplished Health Program Representative.
  • Achieved a 66% improvement in program outcomes.
  • Collaborated with local stakeholders.
  • Collaborated effectively with key stakeholders.
  • A results-driven Health Program Representative with expertise in key performance indicator (KPI) tracking and performance reporting, achieving a 50% improvement in program outcomes.
  • Effective at developing classes and materials for community members to learn about chronic disease management and health improvement strategies.
  • Accomplished in smoothing patient intake processes, this Health Program Representative reduced case resolution times while strengthening resource use across multiple healthcare programs.

Accomplishments

  • Developed culturally appropriate health education materials, improving health literacy among diverse client groups by 55%.
  • Developed emergency preparedness protocols as part of a system response plan, improving readiness by 22%.
  • Secured partnerships with pharmaceutical companies to provide free or low-cost medications, saving patients an average of $5 monthly.
  • Assessed program outcomes through detailed reports, helping to secure an additional $3 in public health funding for 2023.
  • Led the reorganization of patient onboarding workflows, reducing processing time by 50% and boosting satisfaction by 20%.
  • Built strategic partnerships with non-profit organizations, resulting in grant funding that increased program outreach by $9.
  • Coordinated with local health authorities to ensure successful rollout of system, increasing reach by 68%.
  • Guided a team of 14 in executing community health assessments, improving overall data collection accuracy by 40%.
  • Developed multilingual resources for patients, ensuring 27% wider demographic reach within a targeted community.
  • Organized health fairs in collaboration with local organizations, resulting in a 21% uptick in program visibility and attendance.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Association for Computing Machinery
  • Toastmasters
  • International Council of Nurses
  • American Academy of Family Physicians (AAFP)
  • World Federation of Public Health Associations (WFPHA)
  • Jaycees
  • Global Health Council
  • American Medical Informatics Association
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Public Accountant
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Access Manager (CHAM) - method
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • ServSafe
  • Project Management Professional (PMP)
  • Health Program Management Certificate - standard
  • Certified in Public Health (CPH) - procedure
  • Patient Experience Leader Certification (PXLC)

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