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Skills

  • Capacity planning and forecasting
  • Change management (system)
  • Budgeting and cost control
  • Security systems
  • RFI Scanners
  • Insurance billing
  • Capital investment planning
  • Continuous improvements
  • Operational improvement
  • CI/CD implementation

Work Experiences

  • Collaborated with a 13-person team to improve tracking and work issue logging.
  • In charge of supervising, training, and evaluating over 17 employees in the process industry.
  • Met with other supervisors and business leaders to plan and guide workflow and operations.
  • Improved customer satisfaction by responding to negative feedback and taking appropriate action to resolve complaints.
  • Replenished inventory to maintain par levels, completed quarterly inventory audits, and counted and updated inventory reports when new shipments arrived.
  • Spearheaded a transformation of the framework area, increasing production, reducing turnover, eliminating waste, and improving quality within 6 months.
  • Used various troubleshooting methods, such as data analysis and risk assessment, to identify equipment malfunctions.
  • Cut the lead time in half 6 months, which resulted in faster order delivery and higher customer retention.
  • Coordinated and improved delivery of $9 of Asana in two years through implemented.
  • Collaborated to improve processes and implement Adobe Creative Suite, resulting in a profit increase of 12%.

Summaries

  • Platform Manager and team leader with 12 years of experience in procedure settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in process improvement.
  • Based on process strategies, proficient in operational improvements, quality improvements, and team leadership.
  • In a fast-paced environment, employee safety is a top priority.
  • Platform Manager who is capable of lifting 7 pounds, operating framework equipment safely, and enforcing program policies.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Platform Manager is a focused and diligent Platform Manager with over 12 years of experience in maintaining smooth business operations.
  • Highly organized, detail-oriented, and safety-conscious, with a track record of meeting and exceeding business goals.

Accomplishments

  • Facilitated an API automation upgrade, reducing system integration time with vendors by 10%, supporting faster time-to-market initiatives.
  • Established a cross-functional platform management team to aid in system scalability, improving collaboration and platform performance metrics by 53%.
  • Optimized platform's continuous integration/continuous deployment (CI/CD) pipeline, cutting deployment times by 77% and reducing failure rates by 58%
  • Created a comprehensive training program for 13 junior engineers, improving platform incident handling productivity by 23%, contributing to overall team efficiency.
  • Collaborated with stakeholders to redefine platform success metrics, leading to a 26% improvement in customer satisfaction and increased NPS by 10.
  • Designed platform redundancy architecture which improved disaster recovery time by 12 hours while ensuring 26% system uptime during downtime.
  • Implemented load balancing technology that improved platform throughput by 44%, supporting an influx of 14 new concurrent users.
  • Led an initiative that improved service scalability by 64%, allowing the platform to seamlessly handle a higher transaction volume in response to fluctuating market demands.
  • Led platform development project that increased active user capacity by 34% while maintaining performance levels, scaling services across 18 regions.
  • Optimized cloud storage utilization, saving approximately $11 in monthly expenses and increasing retrieval speed by 85% seconds.

Affiliations

  • Attendee, Kubernetes Community Day - Engaged in real-time platform scaling and refactoring strategies, 2023
  • Member, Digital Platform Managers Forum - Collaborated on best practices for platform management and performance enhancements, 2015 to Present
  • Member, DevSecOps Community - Collaboration on improving the security within platform automation practices, 2021
  • Fellowship, The Association for Computing Machinery (ACM) - Participated in research on platform scalability and architecture design, 2024 to 2021
  • Certified, Lean Six Sigma Green Belt - Integrating process improvement methodologies into platform management strategies, 2017
  • Collaboration on OpenTelemetry Project - Contributed to KPI dashboard creation and performance tracking, 2021
  • Member, Service Design Network - Enhances understanding of user experience and platform workflow improvements, 2024
  • Member, SaaStr Annual Community - Expertise share on scaling SaaS platforms to handle high traffic volumes, 2018 to Present
  • Participant, Agile Alliance - Focused on Agile methodology certification and practice, 2021 to Present
  • Speaker, Digital Transformation Conference - Spoke on platform optimization during modernization efforts, 2016

Certifications

  • CompTIA Project+ Certification
  • Google Cloud Professional Cloud Architect
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified in Governance of Enterprise IT (CGEIT) by ISACA
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • SANS GIAC Certified Incident Handler (GCIH)
  • Certified Digital Transformation Officer (CDTO)
  • ServiceNow Certified System Administrator
  • Project Management Professional (PMP) by procedure

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