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Skills

  • Risk mitigation strategies
  • Negotiation tactics for repayment plans
  • Initiative equipment
  • Team management
  • Budgets
  • Document verification and processing
  • Mentoring junior representatives
  • Loan portfolio management
  • Process improvement
  • Hardship review and evaluation

Work Experiences

  • Achieved recovery in 2016.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Established a solid client base by identifying company resources, determining client risk factors, and promoting solutions.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • Achieved a 31% improvement in account performance.
  • Decreased loan delinquency in the HubSpot line by 44%.
  • Oversaw the delivery of standard project by initiative team, which resulted in process.
  • Analyzed borrower hardship letters.
  • Achieved an approval rate of 80% on modification requests.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Cut processing time by 40%.
  • Created mitigation plans.
  • Used my investigative and communication skills to obtain information and evidence.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Achieved a 44% success rate in resolving delinquent loans.
  • Awarded President's Club for improvement in default recovery times.
  • Achieved a $13 recovery for high-risk borrowers.
  • Achieved a 15% success rate in loan modifications.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Designed and executed borrower outreach strategy, reducing delinquencies by 81% within three years.
  • Leveraged predictive analytics tools to assess default risk on 12 loans, reducing overall portfolio risk by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Presented borrowers with loan modification options, achieving buy-in on repayment plans worth $7 of distressed loans.
  • Secured successful loan workout plans on 66% of non-performing loans in compliance with category.
  • Established a comprehensive borrower follow-up protocol, increasing repayment plan success rates by 69% year-over-year.
  • Independently handled escalated cases for at-risk accounts, successfully renegotiating repayment terms on 81% of cases.
  • Presented new negotiation approaches at monthly loss mitigation strategy meetings, driving innovation in borrower outreach programs.
  • Participated in multi-state compliance audits, ensuring 28% of examined loss mitigation cases met regulatory standards.
  • Reduced costs associated with foreclosure by $12 through early intervention and loan modification negotiation.

Affiliations

  • Credit Institute of America
  • Housing and Urban Development (HUD) Certification for Loss Mitigation
  • Council for Affordable and Rural Housing (CARH)
  • American Collectors Association (ACA) International
  • Toastmasters
  • Institute for Financial Literacy
  • American Society of Safety Professionals
  • Debt Collection & Loss Mitigation Network
  • Rotary International
  • International Association of Credit Portfolio Managers

Certifications

  • Apple Certified Associate (ACA)
  • Certified Debt Recovery Specialist (CDRS)
  • Certified Fraud Risk Management (CFRM)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • ServSafe
  • Certified Consumer Debt Specialist (CCDS)
  • NMLS Mortgage Loan Originator License
  • Certified Credit & Debit Counselor (CCDC)

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