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Skills

  • Loan workout negotiations
  • Customer engagement improvement techniques
  • Business operations
  • Relationship development
  • Loan portfolio management
  • Customer Relationship Management (CRM)
  • Mortgage servicing software proficiency
  • Customer service
  • Budgets
  • Borrower communication documentation

Work Experiences

  • Transported SAP to several months customer locations.
  • Analyzed borrower hardship letters.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Articulated eligibility and options clearly.
  • Achieved a 74% increase in recovery rates.
  • Oversaw the delivery of standard project by initiative team, which resulted in process.
  • Engineers in process studies, loss investigation, and reporting techniques were coached, directed, and mentored by me.
  • Cut document processing times by 44%.
  • Analyzed loan portfolios for early warning signs.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Approved 28% of modification requests.
  • Loss Mitigation Representative with 3 years of successful data analysis and workflow optimization experience.
  • Achieved a 83% increase in successful loan modifications.
  • Loss Mitigation Representative is a multi-talented Loss Mitigation Representative who is consistently rewarded for planning and operational improvements.
  • Achieved a 15% success rate in loan modifications.
  • Achieved a $13 recovery for high-risk borrowers.
  • Achieved 78% fewer delinquencies.
  • Achieved a 44% success rate in resolving delinquent loans.
  • Adept at negotiating loan workout options.
  • Contributed to improved operational performance.

Accomplishments

  • Collaborated with team of 18 in the development of metric.
  • Designed and executed borrower outreach strategy, reducing delinquencies by 81% within three years.
  • Generated borrower engagement reports based on data insights, which informed a proactive solution that minimized defaults in 6 months.
  • Presented borrowers with loan modification options, achieving buy-in on repayment plans worth $7 of distressed loans.
  • Reduced portfolio delinquency rate by 72% by implementing a targeted borrower engagement program.
  • Resolved product issue through consumer testing.
  • Managed a portfolio of 5 distressed loans while maintaining 83% resolution success without regulatory violations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated cross-departmental process improvement initiative, reducing default foreclosure rates by 57% in the past year.
  • Supported legal department with documentation related to foreclosures, adhering to category requirements and avoiding litigation risks.

Affiliations

  • International Association of Credit Portfolio Managers
  • Association for Financial Counseling and Planning Education (AFCPE)
  • Financial Data Analytics Association
  • Housing and Urban Development (HUD) Certification for Loss Mitigation
  • Certified Credit Risk Manager (CCRM)
  • Financial Industry Regulatory Authority (FINRA) Certifications
  • National Association of Mortgage Field Services (NAMFS)
  • American Marketing Association
  • Institute for Financial Literacy
  • Freemason

Certifications

  • Certified Credit Counselor (CCC)
  • Certified Consumer Debt Specialist (CCDS)
  • Accredited Financial Examiner (AFE)
  • Certified Community Action Professional (CCAP)
  • Certified in Financial Forensics (CFF)
  • Certified Fraud Examiner (CFE)
  • Financial Risk Manager (FRM)
  • Certified Fraud Risk Management (CFRM)
  • Certified in Foreclosure Crisis Intervention (CFCI)
  • Certified Anti-Money Laundering Specialist (CAMS)

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