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Skills

  • Data Management
  • Clerical support
  • Public speaking
  • Staff development
  • Data analysis
  • MS Office
  • Materials preparation
  • Interpersonal and written communication
  • Process equipment
  • Group therapy facilitation

Work Experiences

  • Completed all required documentation in a timely manner.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Achieved sobriety for 14 consecutive months/year(s).
  • Answered an average of 8 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Had an excellent attendance record and was always on time for work.
  • Addressed substance use and co-occurring disorders.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.
  • Achieved Innovation Award for innovative drug rehabilitation programming, recognized for outstanding contributions to Boston's health and wellness efforts.

Summaries

  • Exceptionally gifted at establishing rapport with various patient groups in order to encourage honesty and growth in substance abuse recovery.
  • Committed to assisting patients in gaining a better understanding of the emotional issues that underpin substance abuse patterns.
  • Strengths in team leadership and stakeholder engagement are documented.
  • Achieved outstanding results in sustained sobriety.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Drug Counselor with framework certification and a desire to assist program patients is qualified.
  • Adept at leveraging biopsychosocial assessments.
  • Clients demonstrate a 77% reduction in relapse rates.

Accomplishments

  • Achieved a Scrum Master in drug counseling, enhancing personal credibility and resulting in a 46% increase in client trust and retention rates.
  • Advocated for clients in accessing external social services, including housing and job placement, which led to a 35% improvement in social stability post-recovery.
  • Streamlined
  • Increased Medicaid and insurance reimbursement approval rates by 35% through effective documentation and adherence to required standards.
  • Resolved product issue through consumer testing.
  • Identified
  • Established
  • Implemented relapse prevention strategies, reducing client relapse rates by 19% over a two years-month follow-up period.
  • Developed
  • Advised

Affiliations

  • Therapeutic Communities of America (TCA)
  • Certified Clinical Supervisor (CCS) Certification
  • American Medical Informatics Association
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Certified Addiction Specialist (CAS) through NAADAC
  • National Board for Certified Counselors (NBCC)
  • American Psychological Association (APA)
  • Community Anti-Drug Coalitions of America (CADCA)

Certifications

  • Registered Alcohol and Drug Technician (RADT) - Washington
  • CompTIA Security+
  • HIV Prevention and Counseling Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Co-occurring Disorder Professional (CCDP) - Washington
  • CompTIA A+ Technician
  • Dialectical Behavior Therapy (DBT) Certification – Vantage
  • Salesforce
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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