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Skills

  • Pharmacy operations management
  • Performance evaluation and process optimization
  • Staff management
  • Patient outcome tracking
  • Occupancy strategies
  • Relationship building and retention
  • Root cause analysis for sentinel events
  • Accreditation coordination
  • Medication dispensing
  • Patient education and counseling

Work Experiences

  • Co-authored trauma policies and procedures that were adopted across departments, reducing hospital-wide trauma compliance issues by 59%.
  • Acted as a liaison between trauma patients and insurance providers, resolving over 4 complex claims disputes in 2019.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved funding for the year 2024.
  • Achieved a 83% decrease in incident missteps.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 16%.
  • Achieved a 68% improvement in care coordination efforts.
  • Collaborated with the surgical team.
  • Achieved recognition for promoting culturally competent trauma care initiatives, resulting in receiving the Innovation Award for diversity in health practices 2016.

Summaries

  • Adept at leading interdisciplinary teams.
  • Adaptive and resourceful, handling complex trauma cases with ease and ensuring that all protocol changes are smoothly integrated, improving patient outcomes by 36%.
  • Collaborative and detail-driven professional.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional communicator and proven problem solver.
  • Achieved a reduction of 78% through strategic intervention.
  • Entry-level Pharmacy Manager with exceptional workflow optimization and process improvement knowledge.
  • Adept at reducing clinical bottlenecks.
  • Achieved a 32% certification success rate.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Collaborated with hospital surgeons in developing rapid response protocols, improving patient outcomes during critical trauma cases.
  • Documented and resolved standard which led to procedure.
  • Optimized blood transfusion protocol, resulting in a 15% reduction in transfusion-related complications post-trauma.
  • Developed a patient follow-up process that improved post-trauma check-in rates by 51%, leading to enhanced long-term outcomes.
  • Led multidisciplinary trauma teams, resulting in a 33% increase in efficient case management within the first 2020.
  • Reduced staff turnover by 18% through mentorship programs and targeted professional development for trauma staff and nursing teams.
  • Presented findings during quarterly administrative meetings, leading to an 52% increase in trauma resource funding for 2016.
  • Implemented evidence-based initiatives that reduced infections in post-trauma surgeries by 33% over 13 months.
  • Streamlined trauma incident reporting processes, decreasing report creation and submission time by 23%.
  • Took part in trauma simulation drills leading to reduced emergency room response times by category.

Affiliations

  • American Trauma Society (ATS) Member
  • Emergency Nurses Association (ENA) Active Participant
  • Association for Supply Chain Management (APICS)
  • Participant in Seattle Trauma Network
  • National Committee for Trauma Data Standardization and Optimization
  • Association for Computing Machinery
  • Statewide Trauma-Informed Care Policy Council
  • Freemason
  • Advanced Trauma Life Support (ATLS) Certification Holder
  • Society of Trauma Nurses (STN) Member

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Instructor Certification for Advanced Trauma Life Support (ATLS) Instructor Certification
  • Certified Healthcare Operations Professional (CHOP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Trauma Program Manager Course (TPMC)
  • Basic Life Support for Healthcare Providers (BLS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant

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