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Skills

  • Portfolio Management
  • Client attrition reduction
  • Financial performance analysis
  • Customer Onboarding Optimization
  • Team leadership and coaching
  • National account management
  • Market and competitive analysis
  • Compelling leadership skills
  • Multidisciplinary team leadership
  • Lead generation

Work Experiences

  • Promoted product and service benefits through facility tours and engaging presentations.
  • Increased revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Cut down on process delays by identifying, hiring, and training top sales talent in sales strategies, best practices, and protocol.
  • Organized sales meetings with employees, the division president, the closing coordinator, and the construction manager to share best practices for improving processes.
  • Managed teams of up to 11 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Saved money by effectively negotiating vendor prices, terms of sales, and service agreements.
  • Was in charge of a regional sales team of 11 people.
  • Worked with 18 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Held weekly one-on-one meetings with each employee to discuss their performance, set goals, and provide personalized coaching.
  • Devised and implemented sales and territory expansion strategies.

Summaries

  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • With persuasive communication skills and Miscellaneous expertise, successfully converts difficult prospects into lucrative clients.
  • Scrum Master certified
  • Motivating leader who has built and managed category teams in the past.
  • Strong technical skills and experience in performance reporting.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Successful Sales Manager with 4 years of experience in developing and executing superior sales strategies.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.

Accomplishments

  • Monitored competitor strategies within the retail landscape, effectively positioning products for a 37% gain in market penetration.
  • Leveraged CRM software to streamline customer interactions and increase efficiency by 19% in category.
  • Orchestrated 2 successful product launches in collaboration with marketing teams, driving a 72% increase in sales in the first 17 months.
  • Spearheaded the launch of a new customer loyalty program, which saw a 26% improvement in customer retention over three years.
  • Achieved a 35% cost savings by renegotiating vendor contracts and aligning service offerings with customer demand.
  • Drove a strategic partnership initiative that resulted in 4 new high-value collaborations, generating an additional $2 annually.
  • Monitored and responded to customer complaints, resulting in a 39% reduction in escalated service issues.
  • Managed a book of 14 clients with a total annual revenue of $2, surpassing revenue targets by 85%.
  • Collaborated with the sales team to support cross-department goals, achieving a 29% increase in retail account profitability.
  • Successfully developed and executed targeted retail promotions that improved revenue growth by 53% in two years.

Affiliations

  • Member, Association for Financial Professionals (AFP), deepening understanding of competitive and ethical retail financial product offerings on a global scale.
  • Member, American Marketing Association (AMA), providing opportunities to network with industry experts and access to cutting-edge retail marketing practices.
  • Active participant, National Retail Buyers Convention, staying informed on emerging trends and consumer buying behaviors influencing product offering decisions.
  • Certified Professional in Contract Negotiations (CPCN), strengthening expertise in negotiating retail service agreements and high-value client renewals.
  • Member, National Retail Federation (NRF), enhancing knowledge on consumer behaviors, trends, and market share growth strategies.
  • Certified Retail Banker (CRB), Retail Banking Academy, keeping up-to-date with evolving industry standards around retail finance products and services.
  • Participant in Digital Customer Excellence Program, Beacon Labs, focusing on automating customer reporting workflows and improving service delivery.
  • Certified in CRM Software Implementation, framework, enhancing retail relationship management by leveraging leading software solutions like Jira.
  • Attending member, Retail Relationship Manager Bootcamp, focusing on key strategies for managing high-net-worth clients and expanding cross-sell success.
  • Regular attendee, Bi-Annual Retail Leadership Forum, where best practices in sales growth, client onboarding, and competitive market share strategies are explored.

Certifications

  • Advanced Client Relationship Management Certification Workshop by Northwind
  • American Academy of Financial Management (AAFM)
  • Professional Certification in Customer Relationship Management (CRM) by Udemy
  • Certified Personal Finance Advisor (CPFA)
  • SAP Certified Application Associate
  • Project Management Professional (PMP)
  • Microsoft Dynamics 365 Fundamentals Customer Service Certification
  • LinkedIn Learning – Customer Service Leadership Certification
  • Salesforce Certified Sales Cloud Consultant
  • ServSafe

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