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Skills

  • Project lifecycle management
  • Statistical Process Control (SPC)
  • Lean manufacturing principles
  • Data-driven decision making
  • Operational improvement
  • Cost-reduction initiatives
  • Regulatory compliance
  • Continuous quality improvement (CQI)
  • Relationship development
  • Initiative equipment

Work Experiences

  • Achieved reduction within one year.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Established the standards, practices, and procedures for the quality department.
  • Established and tracked the goals and objectives of the quality department.
  • Inspected the products and the progress of the workers throughout the production process.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as process and initiative personnel.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Used coaching tools and techniques to help managers and team members improve their performance.

Summaries

  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Achieved Excellence Award recognition for excellence in 2016.
  • Aligns operations with industry standards.
  • A detail-oriented Quality Improvement Consultant with experience delivering real-time performance insights via dashboards, leading to 66% improvement in key metrics.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Boosted first-time quality pass rates by 37%.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within 6 months for Salesforce.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.

Accomplishments

  • Reduced customer churn by 70% through detailed analysis and improvement of customer interaction touchpoints.
  • Conducted detailed quality audits across 7 projects, reducing non-compliant items by 22%.
  • Collaborated with 7 key stakeholders to introduce standardized protocols, resulting in a 44% increase in compliance with regulatory standards.
  • Assisted in implementing a Balanced Scorecard approach, aligning quality initiatives with strategic objectives which improved visibility by 29%.
  • Analyzed and overhauled outdated reporting systems, leading to a 63% reduction in error reporting across departments.
  • Partnered with senior leadership on the development of a company-wide quality assurance program, delivering a 55% boost in operational compliance.
  • Created a comprehensive quality improvement roadmap that led to a 59% increase in on-time project deliveries.
  • Trained 13 employees on Lean Six Sigma methodologies, contributing to a 66% improvement in overall process quality.
  • Resolved product issue through consumer testing.
  • Led a cross-functional team in delivering process improvements that increased productivity by 30% while maintaining budget constraints.

Affiliations

  • Participant, Six Sigma Forum at program 2020
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Participant, ASQ’s Quality Improvement Training Programs
  • Participant, Continuous Improvement Network 2020
  • Member, American Society for Quality (ASQ) since 2024
  • Mentor, Lean Six Sigma Practitioners Network
  • Freemason
  • Accredited Member, National Association for Healthcare Quality (NAHQ) 2016

Certifications

  • Six Sigma Green Belt Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified in Lean Healthcare (CLH)
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • CompTIA Network+
  • HealthCare Lean Six Sigma Black Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Lean Manufacturing Certification
  • Certified Process Design Engineer (CPDE)

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