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Skills

  • Communications
  • Automated testing strategies
  • Adaptation to New Testing Tools
  • Records review
  • Medical billing code accuracy
  • Manual testing techniques
  • Framework equipment
  • Risk mitigation strategies
  • API Testing (Postman, Swagger)
  • Collaboration with Developers and QA Teams

Work Experiences

  • Coached a team of junior analysts in advanced testing methodologies, achieving faster production cycles and reducing onboarding time by 14 weeks.
  • Analyzed data from user feedback reports to prioritize critical bug fixes, resulting in an President's Club-nominated product update.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Scrum Master to enhance testing skill set and standardized QA procedures, reducing test cycle times by 46%.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Built and managed a QA sandbox environment.
  • Looked for industry trends on social media and through online sources.
  • Built and managed a QA sandbox environment dedicated to testing edge cases, increasing test scenario breadth by 29%.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with product managers.
  • Boosted client satisfaction by 56%.
  • Adept at handling root cause analysis.
  • Conducted cross-team testing.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Medical Records Specialist with 11 years of experience in document evaluation and quality control.
  • Costs were consistently reduced while profits were increased.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.
  • Analytical and detail-oriented, adept at handling root cause analysis to avoid recurring issues and improve long-term code performance.

Accomplishments

  • Research and implemented standard for testing workflows, reducing the total effort in regression testing timelines by 18 hours.
  • Validated system diagnostics and monitoring configurations, preventing 5 critical outages and enhancing system uptime by 47%.
  • Documented and resolved process which led to initiative.
  • Conducted risk analysis for critical product upgrades, reducing downtime for end-users by 55%, and maintaining service availability during peak operations.
  • Coordinated with the development team to ensure critical code paths were adequately covered in unit testing, leading to 55% error rate reduction.
  • Introduced risk-based testing prioritization that reduced critical defects in the final release stage by 56%, ensuring product readiness by the committed release date.
  • Monitored API endpoint health using method, identifying and addressing 7 performance bottlenecks in real time.
  • Applied risk-based testing techniques to prioritize high-impact areas, reducing time spent on low-risk code and improving overall test efficiency.
  • Collaborated with team of 5 in the development of standard.
  • Drafted and maintained comprehensive test case documentation covering 2 functional areas, ensuring accurate identification of potential system errors.

Affiliations

  • Continuous Integration/Continuous Deployment (CI/CD) Professional Forum Membership
  • International Association for Software Architecture and Testing (IASAT)
  • Association of Information Technology Professionals
  • Jaycees
  • Society of Women Engineers
  • American Medical Informatics Association
  • Cloud Security Alliance (CSA) Contributor
  • Registered Member at Quality Certification Bureau (QCB) - since 2022
  • American Society for Quality (ASQ) - Member since 2021
  • QuickBooks User Group Affiliation

Certifications

  • Advanced Level Test Analyst (ISTQB AL-TA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certification
  • Certified Ethical Hacker (CEH)
  • CAST (Certified Associate in Software Testing)
  • Certified Software Quality Analyst (CSQA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Jenkins Engineer

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