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Skills

  • Review of contracts
  • Coaching and mentoring
  • Solution selling
  • Business development and planning
  • Strategic planning
  • Strategic account development
  • Sales team leadership
  • Sales processes
  • New business development
  • Direct sales

Work Experiences

  • Used sales presentations to communicate product quality and market comparisons.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Established long-term business growth by building relationships with customers and the community.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 6%.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Developed and implemented new online marketing strategies that resulted in a 13% increase in sales.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.

Summaries

  • Achieved Top Performer for launching QuickBooks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Branch Sales Manager with 17+ years of team-building and training experience.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Over a 8-year progressive career history, demonstrated proficiency in developing and implementing policies to drive store effectiveness.
  • Sales Manager with over 18 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Exceeds sales quotas on a consistent basis, resulting in annual increases of $12.
  • Branch Sales Manager with outstanding customer service and consultative selling skills.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Within Miscellaneous, senior Sales Branch Manager and outstanding performer in performance reporting and risk assessment.

Accomplishments

  • Increased sales volume by 27% by establishing quarterly KPI reporting and integrating actionable metrics.
  • Streamlined branch operational processes, cutting redundant workflows and saving the company $11 annually in overhead costs.
  • Spearheaded the launch of a branch-specific client referral program, achieving 3 new leads and 41% conversion rate.
  • Reduced customer acquisition cost (CAC) by 56% by optimizing lead generation and qualification processes.
  • Fostered a high-performance culture within the branch, leading to 7% year-over-year revenue growth.
  • Grew branch sales by 83% through continuous improvements in product training and customer engagement strategies.
  • Achieved a 78% increase in quarterly revenue by implementing effective re-engagement tactics for existing accounts.
  • Managed sales forecasts using advanced sales analytics, leading to a 50% improvement in forecast accuracy.
  • Recovered at-risk accounts worth a total of $5 by implementing personalized client retention strategies.
  • Implemented new CRM software Asana which improved client relationship tracking and increased sales efficiency by 32%.

Affiliations

  • International Chamber of Commerce (ICC)
  • Strategic Account Management Association (SAMA)
  • International Association of Business Communicators (IABC)
  • Microsoft Dynamics 365 Sales Community
  • Chamber of Commerce in Raleigh
  • Institute of Sales Management
  • Society of Human Resource Management
  • Business Marketing Association (BMA)
  • Jaycees
  • American Medical Informatics Association

Certifications

  • Customer Success Manager (CSM) Certification
  • Project Management Professional (PMP)
  • Advanced Territories Management Certification by Harbor & Co.
  • Certified Revenue Cycle Professional (CRCP)
  • Google Certified Professional Cloud Architect
  • Professional Certificate in Competitive Market Analysis from framework
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Account Management Professional (CAMP)
  • Certified Public Accountant

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