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Skills

  • Relationship development
  • Customer Traffic Growth Strategies
  • Business operations
  • Client relationship building
  • Data collection and analysis
  • Cross-location Team Coordination
  • Sales and marketing
  • Project organization
  • Negotiation
  • Financial Management

Work Experiences

  • Achieved 15% operational cost reductions.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved growth within 2018.
  • Achieved 45% higher-than-expected ROI across studio groups.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Taught Multi-Unit Studio Managers and Multi-Unit Studio Managers effective customer service techniques, resulting in a 2% increase in client satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved 83% above revenue targets.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Customer-focused professional with 10 years of experience in the Art and Design sector.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Multi-Unit Studio Manager is a skilled Multi-Unit Studio Manager who provides encouragement and feedback to help employees succeed.
  • Optimize long-term success by effectively balancing targets with resources.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Reduced studio supply costs by $16 annually by reviewing and eliminating excessive or unused inventory across 15 units.
  • Instituted monthly performance reviews, leading to measurable staff improvements and increasing customer satisfaction scores by 39% across all units.
  • Led team recruitment and development efforts that improved employee retention by 35% across 8 studios.
  • Collaborated with executive leadership to plan and execute large-scale studio renovations, delivering projects under budget by $2 across all locations.
  • Led a studio transformation initiative, increasing bottom-line revenue by $13 within 4 months of implementation.
  • Optimized client appointment scheduling across 4 locations, raising daily booking efficiency by 72% and reducing client wait times.
  • Developed and executed Key Performance Indicators (KPIs), boosting average revenue across multiple studios by $2 per location within initiative.
  • Directed the opening of 18 new studios in the Northeast, achieving projected revenue growth of $17 within the first 2015.
  • Trained and onboarded over 11 new employees, raising service standards and reducing training time by 36% across all units.
  • Collaborated with regional teams to execute a new pricing model, which boosted overall revenue by 28% within 2024.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Freemason
  • American Marketing Association
  • Project Management Institute (PMI)
  • Certified Manager Certification from the Institute of Certified Professional Managers
  • Rotary International
  • Jaycees
  • Small Business Association (SBA) Network
  • Women's Business Enterprise National Council (WBENC)

Certifications

  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - method
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Certification in Digital Marketing Strategies - method
  • Certified Public Accountant
  • Retail Management Advanced Diploma - system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • CompTIA Security+

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