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Skills

  • Stakeholder relationship management
  • Direct sales
  • Market development
  • Forecasting
  • Resource requirements
  • B to B sales
  • Sales team leadership
  • RFP development
  • Data-driven decision making
  • Sales campaigns

Work Experiences

  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Attended various industry events, meetings, and conferences on behalf of the company to strengthen existing and new client relationships.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Researched and analyzed market and business trends in order to recommend new strategies and anticipate future changes.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Met with Client Development Managers one-on-one to identify selling roadblocks and provided advice, including cross-functional collaboration, on how to best address them.
  • Used Adobe Creative Suite to keep detailed records of all client interactions and manage correspondence.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Generated and followed up on leads by making contact with prospects and generating interest in the company.
  • Kept up to date on competitor products and pricing in the markets I served.

Summaries

  • Persuasive brand imaging has a proven track record of growing network connections.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Achieved higher win rates on competitive bids.
  • Achieved high overall client satisfaction ratings.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Clear understanding of client relations and team leadership as well as budget management training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Introduced a data-driven approach to client analysis, allowing the team to tailor offerings that increased client upsell opportunities by 31%.
  • Developed a client segmentation strategy based on detailed market research, facilitating a 59% increase in targeted sales conversions.
  • Built and maintained long-term relationships with key client stakeholders in Miscellaneous, leading to 81% growth in repeat business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Pioneered a new client touchpoint system that improved response time to inquiries by 26% and increased overall client satisfaction.
  • Launched a project portfolio for tracking client contracts, resulting in real-time visibility and reduction in delays or missed renewals.
  • Collaborated with business development team to identify expansion opportunities in Atlanta, resulting in $13 in new client revenue.
  • Developed and deployed a market intelligence framework that identified 11 previously untapped client segments yielding $3 in new business.
  • Constructed strategic partnership pathways with Miscellaneous, adding $3 in new business within several months.
  • Developed and led curriculum for client training sessions on Adobe Creative Suite, improving client adoption rates by 19%.

Affiliations

  • Corporate Council for Manager Development (CCMD)
  • Professional Association for Customer Engagement (PACE)
  • American Marketing Association (AMA)
  • International Association of Business Communicators (IABC)
  • Association of Business Process Management Professionals (ABPMP)
  • Strategic Account Management Association (SAMA)
  • Society of Women Engineers
  • Sales Management Association (SMA)
  • Lions Club
  • Marketing Research Association (MRA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Account Management Certification – 2024
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certificate in Business Analytics for Client Management – 2017
  • Advanced CRM Certification for Miscellaneous Professionals – Asana 2021
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Salesforce Certified Sales Operations Specialist – 2022

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