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Skills

  • Staffing and scheduling
  • Conflict resolution and complaint management
  • Business Administration
  • Business operations
  • Organization
  • Business-to-business (B2B) sales
  • MS Office
  • Relationship development
  • Operational improvement
  • Customer feedback collection and survey implementation

Work Experiences

  • Handled payroll duties every 12 weeks, resolving any discrepancies and scheduling conflicts.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Analyzed customer purchasing behaviors to identify cross-selling opportunities, increasing average order value by 29%.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Consistently trained 18 employees through coordinated and launched to reduce loss and increase sales.
  • Welcomed new members and established and updated memberships in Beacon Labs system programs.
  • Began program service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Achieved a 13% reduction in discounting by introducing value-based selling strategies, increasing overall profitability.
  • Achieved for 5 consecutive months.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Achieved a 66% increase in revenue.
  • Achieved outstanding results.
  • Accomplished in resolving high-level customer complaints and escalations, resulting in a 62% reduction in negative customer reviews and improving overall loyalty.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Adept at analyzing sales metrics to provide actionable feedback to the team, helping to achieve a consistent close rate improvement of 75% each quarter.
  • Costs were consistently reduced while profits were increased.
  • Adept at analyzing sales metrics.
  • Achieved consistent sales quota attainment of 7% over 2018.

Accomplishments

  • Piloted a workflow automation initiative, reducing administrative tasks and allowing an increase in customer-facing time by 18%.
  • Supervised real-time customer acquisition strategies, generating $12 in additional revenue in Q14.
  • Successfully managed team transition to a new CRM solution, ensuring zero interruption to sales pipeline activities.
  • Introduced predictive analytics to improve resource allocation strategies, leading to a reduction in cost-per-lead by 31%.
  • Led 8-store territory realignment that increased region-specific performance by 74% and total sales by $6.
  • Designed and executed incentive programs that increased employee engagement and drove up sales by 80% over two years.
  • Implemented new cross-selling strategy that resulted in an increase of 52% in average order value.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to method.
  • Mentored junior sales members, resulting in a 15% increase in total team output and faster ramp-up times for new hires.

Affiliations

  • American Society of Safety Professionals
  • Association of Professional Sales (APS)
  • Sales Management Association
  • Institute of Management Accountants (IMA) - for revenue/profit optimization roles
  • International Council of Nurses
  • The Association of Professional Sales (APS) Certified Sales Leader
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Women Sales Professionals (NAWSP)
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • Certified Lean Six Sigma Sales Professional (CLSSSP) by Lean Six Sigma Group
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Manager (CRM) by National Retail Federation (NRF)
  • Certified Sales Professional (CSP) by Canadian Professional Sales Association
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Trade Show Marketer (CTSM) by CTSM Program
  • Certified Sales Operations Professional (CSOP) by Sales Ops Academy
  • Completed the Sandler Sales Training Program, Advanced Sales Leadership

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