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Skills

  • Care coordination technology (e.g., ServiceNow)
  • System equipment
  • Crisis intervention
  • Project organization
  • Cultural sensitivity in care
  • Data-driven care plan adjustments
  • Visiting patient homes
  • Admitting processes
  • Effective communication with families
  • Electronic Health Record (EHR) management

Work Experiences

  • Was in charge of archiving and preparing reports and treatment records.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advocated for patients' rights.
  • Achieved 76% reduction in hospital readmissions.
  • Collaborated with an interdisciplinary team including nurses, physicians, and social workers to create patient-centered care plans that improved care quality by 79%.
  • Adjusted care plans.
  • Achieved a 75% increase in family satisfaction ratings.
  • Collaborated with hospice admissions teams.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.

Summaries

  • Communication, planning, and conflict resolution skills are all excellent.
  • Hospice Case Manager with 14 years of successful client relations and workflow optimization experience.
  • Achieved a 49% completion in advanced care directives.
  • Adept at coordinating services with healthcare providers.
  • Aligned patient goals with effective care planning.
  • Achieved a patient satisfaction rate above 49%.
  • Achieved a client satisfaction rate above 76%.
  • Clear understanding of stakeholder engagement and risk assessment as well as client relations training.
  • Collaborated with 10 community agencies.
  • Committed to ensuring every patient receives dignified, personalized care, consistently reducing hospital readmissions by 41% by aligning hospice services with patient needs.

Accomplishments

  • Initiated partnerships with local bereavement support groups, increasing counseling service utilization by 23%.
  • Documented and resolved metric which led to system.
  • Coordinated multidisciplinary healthcare teams to ensure a seamless continuum of care for 10 of terminally ill patients.
  • Collaborated with interdisciplinary teams to manage a caseload of 14 patients while maintaining CMS quality standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented an efficient EHR documentation standard, decreasing documentation errors by 53%.
  • Collaborated with community resource providers to secure 14 external support services for terminally ill patients.
  • Developed a streamlined workflow for patient admissions, reducing intake time by 79% and enhancing patient care experience.
  • Collaborated in the development of care plans based on the patient’s goals, which contributed to a notable decrease in family grievances.
  • Successfully advocated for additional patient resources in a 5-bed hospice facility, enhancing overall patient care.

Affiliations

  • Certified Case Manager (CCM) through the Commission for Case Manager Certification
  • National Board for Certification of Hospice and Palliative Nurses (NBCHPN)
  • American Academy of Hospice and Palliative Medicine (AAHPM)
  • National Hospice and Palliative Care Organization (NHPCO)
  • Palliative Care Skills Optimization Program (PCSOP) 2021
  • International Council of Nurses
  • Case Management Society of America (CMSA)
  • National Council on Medicare Compliance Regulations (NCMCR)
  • Patient-Centered Outcomes Research Association (PCORA)
  • Advanced Care Planning Educators Committee (ACPEC) 2022

Certifications

  • Legal Nurse Consultant Certified (LNCC)
  • Certificate in Geriatric Care Management (CGCM)
  • Palliative Care Nursing Certification (PCN)
  • CPR and AED Certification - American Red Cross
  • Hospice Care Consultant Certification (HCCC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Rehabilitation Registered Nurse (CRRN)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)

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