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Skills

  • Team management
  • Advanced care planning education
  • Disease management standards
  • Project organization
  • Regulatory compliance
  • Time management
  • Assessing needs
  • Care Continuity Management
  • Medical terminology proficiency
  • Patient advocacy

Work Experiences

  • Advised medical directors on complex case issues.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Advocated for patients' rights and worked closely with a legal team to ensure compliance with all state and federal health regulations.
  • Adjusted care plans as required.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Advocated for patients' rights.
  • Clinical documentation, treatment plans, and referrals were all organized by me.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 14 calls per three years to help customers with their questions and concerns.

Summaries

  • Achieved 66% reduction in hospital readmissions.
  • Achieved results over 6 months.
  • Collaborated with 10 community agencies.
  • Collaborated with rehabilitation centers.
  • Aligned hospice services with patient needs.
  • Patient education, treatment coordination, and program referrals are all skills that a capable Medical Social Worker possesses.
  • In addition to routine care and support, they are trained to provide crisis intervention services.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.

Accomplishments

  • Designed and implemented an efficient EHR documentation standard, decreasing documentation errors by 53%.
  • Reduced hospital readmissions for hospice patients by 68% through proactive symptom management and care coordination.
  • Collaborated with team of 6 in the development of program.
  • Led a multidisciplinary team, ensuring timely coordination of care for 11 terminally ill patients.
  • Collaborated in the development of care plans based on the patient’s goals, which contributed to a notable decrease in family grievances.
  • Collaborated with interdisciplinary teams to manage a caseload of 14 patients while maintaining CMS quality standards.
  • Coordinated multidisciplinary healthcare teams to ensure a seamless continuum of care for 10 of terminally ill patients.
  • Exemplified advanced knowledge in Medicare Hospice Benefits, securing an 53% increase in accurate billing compliance.
  • Resolved product issue through consumer testing.
  • Developed hospice home-care schedules for 3 of patients, optimizing staff time utilization by 20%.

Affiliations

  • Certified Case Manager (CCM) through the Commission for Case Manager Certification
  • Certified Hospice Medical Officer (CHMO) Designation Program
  • Hospice Leadership Academy Fellow 2016
  • Project Management Institute
  • Palliative Care Providers Network (PCPN)
  • Registered Nurse Case Manager Professional Development Workshops 2017
  • Certified Hospice and Palliative Nurse (CHPN) Certification
  • Association for Death Education and Counseling (ADEC)
  • Advanced Care Planning Educators Committee (ACPEC) 2022
  • Patient-Centered Outcomes Research Association (PCORA)

Certifications

  • CompTIA Network+
  • Advanced Certified Hospice and Palliative Social Worker (ACHP-SW)
  • Pain Management Nursing Certification (PMNC)
  • Grief Counseling Certification (GCC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Life Support (BLS) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Alzheimer’s Disease and Dementia Care Trainer (CADDCT)
  • Certified Health Education Specialist (CHES)
  • Certified in Healthcare Compliance (CHC)

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