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Skills

  • Auditing claims processes for continuous improvement
  • Problem resolution
  • Data entry accuracy
  • Damage itemization
  • Litigation and legal consultation on claims
  • First Aid/CPR
  • Timeline management
  • Supervision
  • Regulatory compliance
  • Claims database management

Work Experiences

  • Created standardized investigation methods.
  • Accomplished this within 16 months.
  • Achieved real-time insights.
  • Created KPIs for handling and processing claims, which increased the average claim closure efficiency by 55%.
  • Created KPIs for handling claims.
  • Achieved results in under 9 months.
  • Adjusted claims policies and procedures.
  • Created easy-to-understand explanations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 57% reduction in claims lifecycle time.

Summaries

  • Consistently exceeded KPIs for claims processing times.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved significant improvement in service delivery metrics.
  • Achieved results in under 17 months.
  • Method professional with 8 years of experience evaluating coverage and supervising claims review.
  • Achieved a 39% boost in regulatory adherence.
  • Committed Property Claims Manager.
  • Property Claims Manager with exceptional customer service, time management, and service coordination skills.
  • Adaptable Property Claims Manager skilled in multitasking within high-pressure environments, adept at delivering timely, cost-effective property claims evaluations.
  • Championed the development of operational workflows.

Accomplishments

  • Reduced claim lifecycle by 30% by introducing automation and optimized handoff procedures between adjusters and underwriters.
  • Conducted in-depth post-payment audits to identify discrepancies and recovered 6 in overpayments annually.
  • Inspected and approved repair billings for large-loss claims, ensuring cost effectiveness and compliance with policy boundaries.
  • Participated in annual property claims risk management planning, reducing anticipated losses by 80%.
  • Developed and launched a damage assessment tool, reducing adjuster travel time by 65% and expediting settlements.
  • Developed client satisfaction strategies that resulted in customer retention improvement of 23% by the end of 2024.
  • Collaborated with internal and external stakeholders to resolve large loss claims, bringing customer response time down by 39%.
  • Collaborated with team of 12 in the development of metric.
  • Increased subrogation recoveries by 42% by implementing a new process for identifying third-party liability on property claims.
  • Led the implementation of a new claims management software that reduced processing times by 85% and improved data accuracy.

Affiliations

  • FEMA National Incident Management System (NIMS) Certification
  • NAIIA - Property and Casualty Claims Conference Attendee 2023
  • Property Loss Research Bureau (PLRB)
  • American Medical Informatics Association
  • Association of Accredited Insurance Claims Professionals
  • Risk and Insurance Management Society (RIMS)
  • National Association of Social Workers
  • National Institute for Restoration and Cleaning (IICRC)
  • Freemason
  • American Association of Insurance Services (AAIS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Insurance Claims Professional (CICP) – Beacon Labs
  • Construction Risk and Insurance Specialist (CRIS) – Northwind
  • American Educational Institute (AEI) Premium Auditor Certification
  • Certified Property and Casualty Underwriter (CPCU) – Beacon Labs
  • Associate in Risk Management (ARM) - Cedar Works
  • Water Damage Restoration Certification – IICRC
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate in Claims (AIC) Certification – Northwind
  • Apple Certified Associate (ACA)

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