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Skills

  • Organization
  • Documenting and reporting property inspections
  • Risk mitigation strategies
  • Cross-functional team collaboration
  • Damage itemization
  • Data-driven decision making
  • Claims Process Optimization
  • Emergency Response
  • Client communication and empathy
  • Supervision

Work Experiences

  • Coordinated multiple high-caliber property inspections.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as the primary point of contact for escalated claims disputes.
  • Achieved President's Club.
  • Achieved results in under 9 months.
  • Transported HubSpot to 6 months customer locations.
  • Assisted in loss adjustments.
  • Collaborated with Legal Counsel.
  • Created standardized investigation methods.
  • Achieved a closure rate of 30%.

Summaries

  • Accelerated settlements.
  • Collaborated with cross-functional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 32% increase in retention rates.
  • Achieved significant improvement in service delivery metrics.
  • Achieved results in under 17 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Property Claims Manager is a multi-talented Property Claims Manager who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Adaptable Property Claims Manager skilled in multitasking within high-pressure environments, adept at delivering timely, cost-effective property claims evaluations.

Accomplishments

  • Collaborated with third-party vendors and legal teams to improve subrogation collection rates by 73%, recovering over 11 in missed opportunities.
  • Managed and resolved high-value claims, exceeding 10, while maintaining full compliance with regulatory and policy guidelines.
  • Assessed property damage claims up to 2 for residential and commercial properties, achieving a 75% accuracy rate in settlements.
  • Inspected and approved repair billings for large-loss claims, ensuring cost effectiveness and compliance with policy boundaries.
  • Collaborated with internal and external stakeholders to resolve large loss claims, bringing customer response time down by 39%.
  • Achieved record-low complaint rates by improving client communication and claim status tracking systems, achieving 18% reduction in grievances.
  • Monitored and improved key performance indicators (KPIs) for adjusters, boosting department efficiency by 38%.
  • Negotiated settlements for complex property claims, saving the company an estimated 12 in potential payouts.
  • Reviewed and processed property claims involving multiple stakeholders, executing claims settlements totaling 2 monthly.
  • Managed a catastrophe response team responsible for handling over 7 claims in Columbus, ensuring swift and efficient resolution.

Affiliations

  • Association of Accredited Insurance Claims Professionals
  • National Association of Independent Insurance Adjusters
  • Society of Insurance Trainers and Educators (SITE)
  • Restoration Industry Association (RIA)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) - Conflict Resolution In Claims
  • Chartered Property Casualty Underwriter (CPCU) Society
  • American Bar Association - Insurance Coverage Litigation Committee
  • Rotary International
  • National Institute for Restoration and Cleaning (IICRC)

Certifications

  • Associate in Claims (AIC) Certification – Northwind
  • Cyber Liability Coverage Specialist (CLCS) – Summit Group
  • Building Damage Estimation Techniques – procedure
  • Associate in General Insurance (AINS) - Brightline
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Project Manager (CPM) in Claims – Northwind
  • Certified Insurance Claims Professional (CICP) – Beacon Labs
  • Chartered Property Casualty Underwriter (CPCU) - Meridian
  • Apple Certified Associate (ACA)

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