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Skills

  • Change Management
  • Employee performance management
  • Problem resolution
  • Inventory management
  • Training program development
  • Supervision
  • Contract negotiation
  • Conflict resolution
  • First Aid/CPR
  • Budget development

Work Experiences

  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Oversaw the efficiency of vendor management and risk assessment on category shift, supervising 9 employees.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Oversaw a successful turnaround that resulted in the elimination of over $16 in debt in the past year.
  • Kept the metric workspace clean and organized by working closely with employees to systemize tasks.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Scheduled employees for two years shifts, taking customer traffic and employee strengths into consideration.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Interim Operations Manager who is meticulous and has 4 years of system experience.
  • Clear understanding of stakeholder engagement and quality assurance as well as process improvement training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Achieved a 21% reduction in churn.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Composed persona with a strong sense of motivation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Interim Operations Manager with a focus on operational cost reduction, orchestrating budget reviews that generated savings of $12 in 2016.

Accomplishments

  • Orchestrated a company-wide shift to remote operations amidst unforeseen circumstances while maintaining 62% of pre-established KPIs.
  • Developed workflows integrating Adobe Creative Suite, reducing labor costs by 41% while maintaining output quality.
  • Fostered a culture of continuous improvement using Six Sigma methodologies, leading to a 73% decrease in process inefficiencies.
  • Implemented data-driven insights using Tableau, reducing operational bottlenecks by 30%.
  • Reduced recurring operational defects by 73% through development and implementation of lean operational techniques.
  • Coordinated a large-scale procurement review, reducing overall vendor costs by $13 and bolstering supply chain resilience.
  • Worked cross-functionally to align procurement strategies with operational goals, resulting in a budget savings of $17 over three years.
  • Reduced order fulfillment errors by 81% through the implementation of quality checks.
  • Facilitated agile workshops for operations teams, driving continuous improvement and achieving a 60% enhancement in team efficiency.
  • Revamped communication protocols across logistics and operations departments, improving coordination and reducing lead times by 66%.

Affiliations

  • Supply Chain Leaders in Action (SCLA)
  • International Council of Nurses
  • American Medical Informatics Association
  • HR & Recruitment Industry Leaders Forum
  • Institute of Operations Management (IOM)
  • Society for Human Resource Management (SHRM) – Assoc. Member
  • Lions Club
  • Project Management Institute (PMI) Member
  • Emergency Management Professionals Organization (EMPO)
  • Warehouse Education and Research Council (WERC)

Certifications

  • Certified Facility Manager (CFM) from IFMA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Kaizen Facilitator Certification
  • Certified International Procurement Professional (CIPP)
  • Project Management Professional (PMP)
  • Certified Operational Risk Manager (CORM)
  • Certified Business Process Professional (CBPP)
  • Salesforce
  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS
  • Certified Supply Chain Professional (CSCP) from method

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