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Skills

  • Mac systems
  • Application support
  • Supervision
  • Operational improvement
  • Attention to detail when managing technical requests
  • Project organization
  • Network monitoring and diagnostics
  • First Aid/CPR
  • Budgets
  • Managing lab scheduling and resource allocation

Work Experiences

  • Collaborated with faculty to optimize lab schedules to meet student demand, increasing overall computer availability by 55%.
  • Kept track of running systems and entered commands to troubleshoot issues like procedure and standard.
  • Assisted in the teardown for special events.
  • Consistently met or exceeded response time standards, maintaining a record of resolving 5% requests within one business day.
  • Worked closely with Adobe Creative Suite and Salesforce users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Collaborated with faculty to optimize lab schedules.
  • Assisted in upgrades of networking equipment.
  • Addressed common student software issues.
  • Achieved success in technical support ticket management.
  • Coordinated with external vendors for specialized peripherals, ensuring timely delivery and proper installation.

Summaries

  • Automated equipment inventory tracking using Salesforce.
  • Achieved a network uptime of 43%.
  • Advanced understanding of automated virus and malware mitigation.
  • Student Computer Lab Assistant is a multi-talented Student Computer Lab Assistant who is consistently rewarded for planning and operational improvements.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Excellent team leadership and vendor management knowledge.
  • Assisted in reworking lab maintenance schedules.
  • Addressed software-related challenges.
  • OSHA and Lean are proudly certified.
  • Collaborated with senior lab staff on inventory management.

Accomplishments

  • Supported live streaming and recording of lectures within the computer lab, enabling 67% increase in accessibility for remote learners.
  • Collaborated with team of 13 in the development of procedure.
  • Trained 13 new student lab assistants on hardware diagnostics and troubleshooting, improving team efficiency and knowledge-sharing culture.
  • Regularly performed proactive maintenance on lab computers, reducing the rate of emergency repairs by 50%.
  • Actively led troubleshooting for cross-platform compatibility issues, helping students use diverse software packages across multiple operating systems.
  • Managed inventory of lab equipment using Salesforce, ensuring all assets were tracked and accounted for, with a reduction in lost items by 74%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with student clubs to organize and support coding events, resulting in increased utilization of lab equipment for extracurricular projects.
  • Developed a system to track lab usage statistics, allowing the department to tailor resources based on real-time data and needs.
  • Designed and implemented a new help desk ticket system, reducing response time for student technical issues by 36%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Information Systems Security Association (ISSA) – Student Member
  • Project Management Institute
  • Help Desk Institute (HDI) Student Membership
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Recipient of metric Computing Scholarship 2022
  • Volunteer at category Annual Tech Symposium
  • Initiative Tech Club
  • Trained as a Sprint Student IT Support Tech

Certifications

  • Adobe Certified Expert (ACE) in Power BI
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • VMware Certified Professional – Desktop and Mobility (VCP-DTM)
  • Google IT Support Professional Certificate
  • Microsoft Certified: Modern Desktop Administrator Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • CompTIA CySA+ (Cybersecurity Analyst)

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