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Skills

  • Sales brochure development
  • Service Contract Sales
  • Customer service specialist
  • Mobile devices
  • Creating sales strategies
  • New device setup
  • Service vehicle maintenance
  • Resident service plans
  • Installed sales paperwork
  • Customer service awareness

Work Experiences

  • Achieved growth across 4 regions.
  • Aligned two sales teams.
  • Achieved a 33% improvement in employee satisfaction.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 46% growth in combined revenues.
  • Transported Power BI to two years customer locations.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Contributed to a 57% increase in deal sizes.
  • Collaborated with the procurement team to bundle services, increasing average customer lifetime value by 26%.
  • Boosted team productivity by 14%.

Summaries

  • Consistently drove 34% growth in gross revenue through the implementation of robust sales and client acquisition strategies based on market trends and analysis.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Within Miscellaneous, senior Senior Vice Presidentof Sales and outstanding performer in quality assurance and client relations.
  • Aligned sales initiatives with business development strategies.
  • Contributed to market expansion on a global scale.
  • Adept at redefining account management processes for key clientele, leading to a 6-point increase in customer satisfaction and overall loyalty.
  • Collaborative approach to global market expansion.
  • Achieved a 2% improvement in team productivity.
  • Adaptable and forward-thinking sales leader.
  • Achieved a 20% increase in international market share.

Accomplishments

  • Cut operating costs by 31% through strategic budget management and staff training initiatives.
  • Achieved 52% revenue growth over a 17-year period by aligning sales strategies with evolving market trends.
  • Spearheaded international sales conferences and workshops to educate the sales force in advanced negotiation skills, leading to a 26% increase in win rates.
  • Directed a sales expansion into the Southeast, growing revenue by 22% and securing 13 new accounts in the first 2 months.
  • Increased market penetration by 64% through the deployment of cross-cultural sales techniques in the Midwest.
  • Developed a customer success-focused approach that resulted in a 51% increase in upsell metrics within 11 key accounts.
  • Built and sustained relationships with 15 Fortune 500 clients, contributing to an overall revenue growth of 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a customer retention strategy using advanced analytics, increasing customer loyalty by 36%, and cutting churn rate by 76%.
  • Managed a sales budget in excess of $9, optimizing resource allocation to achieve 40% cost savings while maintaining performance goals.

Affiliations

  • Business Network International (BNI)
  • Association of Information Technology Professionals
  • European Professional Sales Association
  • Association for Computing Machinery
  • National Association of Sales Professionals (NASP)
  • Association for Talent Development (ATD)
  • Toastmasters
  • Regional Chamber of Commerce & Industry 11
  • Project Management Institute (PMI)
  • International Association for Sales Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified in Strategic Account Management (CSAM) by the Strategic Account Management Association (SAMA)
  • First Aid/CPR Certified
  • ServSafe
  • Google Analytics for Business and Customer Insights Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Success Manager (CCSM) by SuccessCOACHING
  • Professional Certified Marketer (PCM) by the American Marketing Association
  • SHRM Certified Professional (SHRM-CP)

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