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Skills

  • Solution selling
  • Customer-oriented solution architecture
  • Customer satisfaction management
  • Process improvement
  • Strong technical acumen
  • Automation scripting (e.g., standard)
  • Product development
  • Cross-functional team collaboration
  • RFI Scanners
  • Customer needs assessment

Work Experiences

  • Was in charge of all tasks delegated to me, including budget management and project management.
  • Achieved a 52% drop in errors.
  • Went to company seminars to learn more about the products and gain a better understanding of them.
  • Worked with others to brainstorm new framework possibilities.
  • Achieved this in 2021.
  • Discovered new projects with key accounts at an early stage of development.
  • Kept my method knowledge up to date by doing process improvement and risk assessment.
  • Aligned OEM product offerings with customer requirements.
  • Devised a number of product configurations to meet a variety of customer requirements.
  • Created and wrote product technical documentation.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Strategic thinker with expertise in stakeholder engagement.
  • OEM Presales Engineer and team leader with 8 years of experience in category settings.
  • Strong technical skills and experience in stakeholder engagement.
  • A key technical enabler for sales teams, helping drive improved engagement through well-executed proof-of-concepts, resulting in close rates that outperform industry averages by 62%.
  • Achieved close rates that outperform industry averages by 72%.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Extensive training and experience with method products to help customers understand the product line.
  • Senior Sales Engineer in the procedure industry with 3 years of experience.

Accomplishments

  • Partnered with the engineering team to resolve complex technical issues for high-value OEM customers, minimizing downtime by 75%.
  • Implemented a streamlined client feedback system, improving customer satisfaction and reducing post-sales follow-ups by 15%.
  • Created a knowledge-sharing platform that significantly improved team efficiency, reducing technical inquiry resolution times by 83%.
  • Managed a portfolio of 11 OEM clients, ensuring that all technical requirements were met within project timelines, leading to a 42% retention rate.
  • Delivered custom training sessions for OEM partners on QuickBooks, improving their proficiency and reducing training completion time by 35%.
  • Developed technical sales enablement workshops for 12+ sales teams, boosting product demonstration success rates and increasing close ratios by 57%.
  • Provided pre- and post-sales technical consulting, helping secure key OEM contracts and generating revenue growth by 15%.
  • Facilitated hands-on workshops, educating clients on HubSpot, resulting in customer satisfaction scores increasing by 21%.
  • Executed technical demonstrations for prospective OEM clients, increasing product adoption rates by 54%.
  • Collaborated with sales and engineering departments to design a custom technical solution that reduced deployment times by 49% for OEM customers.

Affiliations

  • Active participant in Virtualization Technology Conferences, increasing proficiency in the deployment of VMware-based OEM solutions.
  • Graduate member, Engineering Leadership Development Academy, refining skills in vendor and client relationship management for technical success.
  • Graduate of standard, PreSales Academy, enhancing technical presentation skills and mastering executive-level solution demonstrations.
  • Member, ASME (American Society of Mechanical Engineers), exploring cutting-edge hardware technologies relevant to OEM engineering.
  • Co-founder, Local Presales Engineer Network, Raleigh, facilitating knowledge exchange among sales and engineering professionals.
  • Affiliate, National Association of Sales Engineers (NASE), improving technical proposal acceptance rates and sales engineering methodologies.
  • Active participant, IEEE Computer Society, contributing to discussions on the evolution of hardware-software integration technologies.
  • Certified API Developer, 2015, adept in tailoring API solutions to specific OEM client requirements which increased integration success rate.
  • Participant, The Novell Group User Community, with focus on learning and applying enterprise-level integration solutions.
  • Certified ITIL Foundation, Vantage, advancing expertise in aligning IT services with corporate business strategy.

Certifications

  • CompTIA Advanced Security Practitioner (CASP+)
  • Microsoft Office Specialist (MOS)
  • Apple Certified Associate (ACA)
  • Certified Cloud Security Professional (CCSP)
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • Oracle Cloud Infrastructure Architect Professional
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • Salesforce Certified Technical Architect

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