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Skills

  • Risk mitigation strategies
  • Training program design
  • First Aid/CPR
  • Organization
  • High-value contract negotiation
  • Policy development
  • Customer service
  • Business analysis
  • MS Office
  • Complex risk presentations

Work Experiences

  • Collaborated with sales teams to educate brokers on new product offerings, achieving a 46% increase in broker-engagement and policy sales.
  • Achieved a 50% reduction in bad debt.
  • Achieved yearly operational savings of $18.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved this over a 2018-year period.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Achieved Outstanding Service Award recognition.
  • Analyzed customer data and financial health, rejecting 16% of applications that didn’t meet ethical risk standards, preserving company integrity.
  • Captured 82% of market share.

Summaries

  • Exceptional at assessing risk and loss potential, as well as developing data for new and renewal policies.
  • Achieved a 34% reduction in client losses.
  • Strengths in risk assessment and vendor management backed up by Insurance training.
  • Accomplished Commercial Insurance Underwriter.
  • Achieved 51% above monthly targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical Commercial Insurance Underwriter with performance reporting expertise.
  • Achieved profitability.
  • Costs were consistently reduced while profits were increased.
  • Aligned solutions with corporate growth goals.

Accomplishments

  • Negotiated successfully with regional brokers to expand market share by 20%, resulting in increased premium income of $9 within 2021.
  • Led a team of 2 underwriters responsible for Adobe Creative Suite, maintaining high performance while reducing overall claims payouts by $15.
  • Achieved CPA accreditation, showcasing expertise in commercial underwriting with a focus on operational excellence and superior risk assessment.
  • Led high-profile negotiations with reinsurers resulting in obtaining improved reinsurance agreements, saving the company $8 in potential claims costs annually.
  • Instituted a quarterly audit process that identified potential fraud in underwritten policies, saving the company $18 over 2024.
  • Introduced a predictive risk assessment model that increased policy underwriting accuracy by 25%, leading to more precise premium rate assignments.
  • Reviewed and approved 2 high-value commercial property and casualty policies per quarter, consistently achieving profitability objectives and exceeding KPIs.
  • Developed and implemented underwriting guidelines for Power BI, reducing loss ratio by 48% and improving profitability within 2021 year.
  • Spearheaded the creation of a client onboarding process for underwritten policies that reduced claim submission errors by 49%.
  • Developed joint strategies with broker partners to target new business opportunities, increasing quote conversion rate by 18% across the West Coast in 2019.

Affiliations

  • American Society of Safety Professionals
  • Risk Management Society (RIMS)
  • Insurance Data Management Association (IDMA)
  • American Marketing Association
  • Insurance Services Office (ISO) Affiliate
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Certified Risk Manager (CRM) Designation Program
  • Project Management Institute
  • Certified Insurance Counselor (CIC) designation
  • Continuing Education in Commercial Insurance, Cedar Works, 2023

Certifications

  • ServSafe
  • Continuing Education (CE) in Commercial Property Insurance 2019
  • Anti-Money Laundering Compliance Specialist (AMLCS)
  • Associate in Commercial Underwriting (AU)
  • Management Liability Insurance Specialist (MLIS)
  • Financial Risk Manager (FRM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Underwriting Certification Program (UCP) - Brightline
  • CompTIA Network+
  • Chartered Property Casualty Underwriter (CPCU)

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