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Skills

  • Scheduling
  • Corporate event planning
  • Event sales
  • Contract drafting and compliance
  • Event marketing strategy
  • Customer Relationship Management (CRM)
  • Communications
  • MS Office
  • Category equipment
  • Client Satisfaction Improvement

Work Experiences

  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved zero incidents reported.
  • Achieved ITIL in Event Management.
  • Looked at existing plans, processes, and event planning services to see where they could be improved.
  • Deployed a comprehensive event schedule.
  • Analyzed attendee feedback from 2 events.
  • Decreased check-in time by 39%.
  • Collaborated with marketing and technical teams to successfully introduce an event app, increasing attendee engagement by 50% during program.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with system customers to determine their needs and deliver metric service.

Summaries

  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Adept at post-event analysis.
  • Boosted event registrations by 45%.
  • Achieved consistent yearly overhead reductions.
  • Committed Event Administrator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Committed Event Administrator with expertise in sponsorship negotiations, securing key deals worth approximately $4 to heavily offset event costs.
  • Collaborative Event Administrator with 5 years of experience.
  • Within Miscellaneous, senior Event Administrator and outstanding performer in performance reporting and strategic planning.
  • Adept at post-event analysis and feedback collection, driving attendee retention improvements by 31% with tailored event follow-up communication strategies.

Accomplishments

  • Implemented new ticketing and registration system, improving customer experience and reducing support tickets by 46%.
  • Implemented a new event management system resulting in 66% improvement in attendee feedback scoring for ease of registration.
  • Created comprehensive event production schedules that improved team efficiency by 31% and ensured all milestones were met on time.
  • Established and maintained relationships with key event vendors, resulting in long-term partnerships that provided 25% cost savings.
  • Organized corporate galas and fundraising dinners that raised over $5 for organizational causes while maintaining high levels of attendee satisfaction.
  • Collaborated closely with marketing teams to design promotional material using Adobe Creative Suite, driving a 67% increase in early registration for the event.
  • Successfully oversaw logistics in high-pressure environments, ensuring the smooth coordination of over 17 concurrent events.
  • Led cross-functional teams in the planning of corporate events, resulting in $5 in new business and strategic partnerships following event completion.
  • Planned and executed team-building retreats for corporate clients, resulting in a 64% increase in employee participant satisfaction.
  • Coordinated travel logistics for VIP guests and keynote speakers, successfully ensuring timely arrivals for over 13 events across 11 locations.

Affiliations

  • National Association of Social Workers
  • International Festivals & Events Association (IFEA)
  • American Society of Administrative Professionals (ASAP)
  • PRSA - Public Relations Society of America
  • Certified Special Events Professional (CSEP), Issued by Northwind
  • Professional Convention Management Association (PCMA)
  • Certified Trade Show Marketer (CTSM), Earned in 2017
  • Association for Women in Events (AWE)
  • Project Management Institute
  • Certified Meeting Planner (CMP), Earned in 2022

Certifications

  • Google Analytics Certification – SAP
  • Certified Conference & Events Professional (CCEP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • International Protocol Manager Certification (IPMC)
  • Professional in Human Resources (PHR) - 2020
  • Certified Venue Executive (CVE)
  • Advanced Hospitality & Customer Service Certification
  • Certificate in Event Risk Management Lakeside Partners

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