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Skills

  • Audit compliance and regulatory adherence
  • Program development and implementation
  • Team management
  • Outcome measurement and reporting
  • Client Intake Coordination
  • Client Satisfaction Improvement Strategies
  • Supervision
  • Housing subsidy acquisition assistance
  • Onboarding process optimization
  • Data-driven decision making

Work Experiences

  • Collected insights to improve program offerings.
  • Achieved zero discrepancies in audits for 2020.
  • Achieved 65% reduction in filed complaints.
  • Allocated funds for immediate support.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Acted as a liaison between government agencies and clients.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Achieved a 44% improvement in client satisfaction scores.
  • Achieved 17 successful certifications.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Accomplished Senior Assistant Caseworker adept at managing high-volume client case loads while ensuring quality. Created efficient intake processes that cut waiting periods by 64%. Experienced in delivering crisis interventions and mitigating risks with in-depth safety plans.
  • Senior Assistant Caseworker with 3 years of successful quality assurance and performance reporting experience.
  • Achieved a 28% higher rate of resources secured for clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Community and Public Service, senior Senior Assistant Caseworker and outstanding performer in risk assessment and budget management.
  • Addressed complex client needs.
  • Senior Assistant Caseworker is a multi-talented Senior Assistant Caseworker who is consistently rewarded for planning and operational improvements.
  • Strengths in client relations and team leadership backed up by Community and Public Service training.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Built peer mentoring programs for new staff.

Accomplishments

  • Enhanced the quality of client assessments, increasing accuracy in determining eligibility for Asana services by 68% and expediting approval process.
  • Drove a 36% increase in community engagement by reforming outreach tactics geared toward at-risk groups.
  • Mentored and trained case aides, achieving a 70% improvement in accuracy and timeliness of client service reports.
  • Resolved product issue through consumer testing.
  • Collaborated with county offices and service providers to secure housing for 14 families, contributing to a 48% decrease in homelessness within the region.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated a team of 3 case aides to streamline the intake process, reducing initial assessment times by 32%.
  • Collaborated with team of 9 in the development of procedure.
  • Developed comprehensive resource guides for new caseworkers, reducing on-boarding time by 35% and enhancing team productivity.
  • Streamlined case documentation process using Tableau, reducing time spent on administrative tasks by 52%, allowing staff to focus more on case management.

Affiliations

  • Society for Social Work Leadership in Health Care (SSWLHC)
  • National Council for Behavioral Health
  • National Low Income Housing Coalition (NLIHC)
  • Association for Conflict Resolution (ACR)
  • American Marketing Association
  • Freemason
  • Inter-Agency Council on Housing and Support Services
  • Behavioral Health Education Center
  • Association of Information Technology Professionals
  • Institute for Family and Community Development

Certifications

  • Apple Certified Associate (ACA)
  • Substance Abuse Counselor Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Addictions Counselor (CAC) by Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified in Domestic Violence Advocacy by Northwind
  • HIPAA Compliance Certification
  • Certified in Mental Health Casework by Northwind
  • Basic Mediation Training Certification

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