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Skills

  • Client relationship management
  • Benefit claims resolution
  • Client intake assessment
  • Government benefits program expertise
  • Procedure equipment
  • Effective communication skills
  • First Aid/CPR
  • Problem resolution
  • Data entry accuracy
  • Eligibility Determination

Work Experiences

  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Delivered services within 14 days of request.
  • Driven a 26% increase in timely submission of renewal forms.
  • Conducted annual benefit reevaluations.
  • Decreased processing errors by 28%.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Assisted in data analysis for a statewide benefits program review.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.

Summaries

  • Assisted in the recovery of $5.
  • Professional who can keep accurate records, schedule appointments, and handle a variety of administrative tasks in both English and Spanish.
  • Alleviated application bottlenecks.
  • Client-focused professional with vast experience.
  • Committed to enhancing team capabilities by coaching junior staff, resulting in a 70% reduction in onboarding errors and faster acclimatization to new systems.
  • Eligibility Specialist with a background in assisting people in understanding and obtaining affordable options.
  • Committed to improving workflow processes.
  • Client-focused professional with vast experience helping 39% of applicants understand available assistance programs and navigate complex eligibility criteria.
  • Achieved a favorable resolution in 72% of cases.
  • Professional who is well-organized and has excellent communication and multitasking skills.

Accomplishments

  • Reduced application processing time from two years to 6 months by reengineering intake workflows and optimizing document submission protocols.
  • Worked with external contractors to create a fraud prevention system, reducing fraudulent claims by 70% and improving program integrity.
  • Optimized outgoing communication templates, decreasing customer response time by 81% and improving program adherence.
  • Resolved product issue through consumer testing.
  • Created customized case management templates that reduced time spent on manual data entry by 8 hours per week.
  • Assisted in policy interpretation and training for 18 employees, reducing compliance issues by 58%.
  • Led the implementation of an electronic filing system, cutting document retrieval time by 58%.
  • Contributed to a multi-agency initiative, providing operational insights that reduced paperwork errors in government benefits by 79%.
  • Assisted in successfully implementing a fraud detection program, decreasing overpayments by 22%.
  • Piloted the automation of budget management, reducing case processing times by 5 hours per month.

Affiliations

  • Association of Information Technology Professionals
  • American Council for an Energy-Efficient Economy – Low-Income Energy Program (ACEEE)
  • Association of Financial Crime Prevention Professionals
  • National School of Social Service Alumni Association
  • National Association of Human Services Administrators (NAHSA)
  • American Marketing Association
  • National Eligibility Workers Association (NEW)
  • American Association of Health and Human Services Attorneys (AAHHSA)
  • United States Conference of Mayors Workforce Development Council (WDC)
  • International Council of Nurses

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Housing Manager (CPHM)
  • Certified Benefits Professional (CBP)
  • Apple Certified Associate (ACA)
  • Nonprofit Management Certification (NPMC) - Northwind
  • Certification in Social Services Management (CSSM)
  • Certified Rehabilitation Counselor (CRC) - Phoenix
  • Certified Social Work Case Manager (C-SWCM)
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Accredited Financial Counselor (AFC) – Vantage

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