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Skills

  • User interface understanding
  • Project management
  • Business operations
  • Conflict resolution
  • Staff development
  • Strategic planning ICU expert
  • IV setup
  • Document scanning
  • Food preparation
  • Team Leadership

Work Experiences

  • Successfully led key projects that yielded a category.
  • Measured yardage and looked for stray golf balls.
  • Ensured
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Had planned ahead.
  • Answered 13 calls per 6 months to help customers with their questions and concerns.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Assigned patients to qualified staff and specialized departments based on their treatment needs.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Nurse Unit Manager is articulate and driven to succeed.
  • Seasoned
  • Nurse Unit Manager with 7 years of successful strategic planning and stakeholder engagement experience.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Innovative
  • Deadline-driven
  • Registered Nurse with 4 years of experience in critical care.

Accomplishments

  • Implemented cost-effective inventory management systems, reducing departmental supply costs by 57% while maintaining product availability.
  • Collaborated with team of 6 in the development of procedure.
  • Transformed unit performance, reducing patient throughput times by 16% and increasing satisfaction by 21% within three years.
  • Led safety drills and preparation efforts, contributing to a 2 consecutive record for zero safety incidents in the unit.
  • Led a multidisciplinary quality audit team, identifying and resolving compliance issues, resulting in a 33% improvement in accreditation scores.
  • Reduced departmental overtime by 59% through efficient scheduling and proactive workload management.
  • Achieved year-over-year improvement in key patient satisfaction metrics by focusing on patient-centered care protocols and training initiatives.
  • Designed and implemented new nursing policies based on evidence-based practices, improving overall patient safety by 76%.
  • Effectively managed high-volume days, enhancing operational efficiency and reducing patient wait times by an average of 5 minutes.
  • Oversaw a quality improvement initiative focused on reducing hospital readmissions, improving compliance with national standards by 41%.

Affiliations

  • International Association of Administrative Professionals
  • Nursing Informatics Working Group
  • Society of Human Resource Management
  • Infection Prevention and Control Professional Development Forum
  • American Nurses Association (ANA)
  • Lions Club
  • National Council of State Boards of Nursing (NCSBN)
  • Nursing Leadership Council
  • American College of Healthcare Executives (ACHE)
  • International Council of Nurses (ICN)

Certifications

  • Certified Emergency Nurse (CEN) system
  • Electronic Health Record (EHR) Certification framework
  • Cisco Certified Network Associate (CCNA)
  • Certified Executive Nursing Practice (CENP) metric
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification for Healthcare method
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Healthcare Data Analytics Certificate Harbor & Co.
  • Credentialed Nurse Executive-Advanced (NEA-BC) procedure
  • Certified Case Manager (CCM) – Commission for Case Manager Certification

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