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Skills

  • Supply chain optimization
  • Communications
  • Stakeholder collaboration
  • Incident Management
  • Agile methodologies (Power BI)
  • Failure resolution
  • Cross-functional team leadership
  • Call triaging
  • Mobile device management
  • Network support

Work Experiences

  • Assumed full responsibility for managing emergency preparedness initiatives, ensuring 33% compliance with OSHA safety standards.
  • Oversaw the delivery of metric project by procedure team, which resulted in program.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Looked for industry trends on social media and through online sources.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Collaborated with HR to organize leadership development workshops, enhancing the skill set of 5 team leaders.
  • Cut support request resolution times by 68% hours.
  • Boosted overall productivity by 75%.
  • Controlled the procurement process for equipment and materials.
  • Benefited overall site operations by 36%

Summaries

  • Experienced Operations Site Support Lead with over 7 years in helpdesk operations, network maintenance, and mobile device support.
  • Collaborated with leadership to design streamlined workflows.
  • Accomplished Operations Site Support Lead.
  • Achieved $16 in savings.
  • Achieved operational cost savings of $14.
  • Adhered to quality and safety standards.
  • Achieved zero budget overrun.
  • Adept at guiding teams through technical challenges.
  • Collaborated with leadership to design and enforce streamlined workflows that delivered measurable savings of $5 while maintaining productivity.
  • Large data storage networks, voice/data innovations, and VPNs are all areas in which he is well-versed.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a reduction in shipment anomalies by integrating a vendor management system that improved communication and accountability.
  • Spearheaded an operational workflow optimization project that reduced production cycle time by 14 hours.
  • Orchestrated the implementation of a new ERP system, improving cross-departmental data sharing and reducing operational errors by 43%.
  • Reduced transportation costs for the organization by 59% through improved route planning and coordination with third-party logistics providers.
  • Assisted the procurement team in evaluating vendor contracts, reducing overall operational costs by 19%.
  • Led efforts in securing ISO 4 certification for the site, ensuring the operation adhered to internationally recognized quality and safety standards.
  • Designed and executed a site-wide project management framework, leading to a 28% improvement in the timely execution of critical tasks.
  • Developed an early-warning system to preemptively identify operational inefficiencies, reducing unplanned downtime by 34%.
  • Established internal communication protocols that increased team alignment and collaboration across departments, resulting in a 57% increase in project success rates.

Affiliations

  • Occupational Safety and Health Administration (OSHA) - Compliance in workplace safety audits
  • Society of Women Engineers
  • American National Standards Institute (ANSI) - Affiliated with compliance monitoring/auditing frameworks
  • Toastmasters
  • Automation and Robotics Society - Member of forums related to automating logistics processes on-site
  • Agile Alliance - Participated in agile methodologies for cross-departmental communication
  • International Facility Management Association (IFMA) - Member, focusing on site support best practices
  • Jaycees
  • Business Continuity Institute (BCI) - Contributor in the development of business continuity strategies
  • American Production and Inventory Control Society (APICS) - Certified in Supply Chain Optimization

Certifications

  • Certified Operational Risk Manager (CORM)
  • First Aid/CPR Certified
  • Certified Enterprise Risk Analyst (CERA)
  • Environmental Health and Safety (EHS) Compliance Certification
  • Google Certified Professional Cloud Architect
  • Change Management Professional (CMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • APICS Certified in Logistics, Transportation, and Distribution (CLTD)
  • SCPro Certification

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