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Skills

  • Team leadership background
  • Continuous improvement strategies
  • Data organization
  • Learning management system (LMS) proficiency
  • Project organization
  • Adult learning theory application
  • Training program development
  • Team management
  • Framework equipment
  • Field team supervision

Work Experiences

  • Collaborated with stakeholders.
  • Boosted first-month sales of Asana by $17.
  • Conducted bi-weekly calls.
  • Assisted companies in developing training budgets, resulting in annual savings of over $16 for 9 companies.
  • Coached field representatives across Phoenix.
  • Coordinated training efforts for cross-functional teams, resulting in a 16% improvement in project delivery timeframes.
  • Assessed employee performance through evaluations.
  • Aligned field training sessions with HR development plans.
  • Kept track of metric company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Identified employees with specific skill sets to recommend for promotions or raises, resulting in a 15% increase in internal hiring and a $17 reduction in training costs.

Summaries

  • Trained in the use of QuickBooks and the negotiation of framework.
  • Achieved an average 69% improvement in productivity.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Achieved revenue increases of $16 year-over-year.
  • Achieved improved market penetration across multiple sectors.
  • Achieved a measurable decrease in compliance errors by 74%.
  • Looking to apply 7 years of experience in Miscellaneous to a dynamic role with Harbor & Co..
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Achieved 68% improvements in customer service scores.

Accomplishments

  • Analyzed individual and group training effectiveness data, making improvements that drove up sales close rates by 41% in 6 months.
  • Implemented cross-functional training strategies in collaboration with subject matter experts, achieving a $136,000 sales increase within three years.
  • Enhanced employee training and knowledge retention by creating custom role-playing scenarios targeted to regional sales challenges, resulting in a $102,000 increase in sales.
  • Introduced skill-based certification programs that increased employee proficiency in HubSpot by 19%.
  • Created a training feedback loop with operations to ensure continuous operational improvements, driving up customer satisfaction ratings by 68%.
  • Authored new chapters for the corporate training manual, ensuring up-to-date material that was shared across 2 locations, improving trainer consistency by 17%.
  • Orchestrated territory-wide training initiatives that aligned with broader corporate goals, facilitating 5% revenue growth across the Northeast.
  • Developed new field training tools based on customer feedback, leading to 31% higher consumer satisfaction scores within the past year.
  • Developed and led standardized onboarding sessions for 7 new hires annually, reducing ramp-up time by 57% through enhanced hands-on learning experiences.
  • Fostered close collaboration with HR and operations teams for targeted training plans, driving improvement in field team response times by 56%.

Affiliations

  • National Society for Sales Training and Development (NSSTD)
  • American Society of Safety Professionals
  • Human Capital Institute (HCI)
  • Project Management Institute (PMI)
  • Society of Work Performance & Coaching Specialists
  • Certification in Behavioral Interviewing Techniques – Talent Acquisition
  • International Association for Human Resource Information Management (IHRIM)
  • International Association of Administrative Professionals
  • Jaycees
  • Association for Leadership Development in Sales

Certifications

  • Google Educator Certification Level 2 - Google - 2017
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Trainer Practitioner (CTP) - Ironclad Systems - 2019
  • Certified Salesforce Trainer (CST) - Salesforce - 2018
  • SHRM Certified Professional (SHRM-CP) - program, 2024
  • Google Certified Professional Cloud Architect
  • Instructional Design Certificate Program - metric - 2022
  • Product Management Certification - Pragmatic Institute - 2020
  • Certified Public Accountant

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