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Skills

  • Production updates
  • Implementation oversight
  • Communications
  • Team management
  • Supervision
  • Cybersecurity Compliance
  • Change Management
  • Risk management
  • Organization
  • Cloud migration strategy development

Work Experiences

  • Kept my metric knowledge up to date by doing budget management and project management.
  • Answered 15 phone calls per three years to assist customers.
  • Achieved results with no increase in headcount.
  • Assisted in the creation of program procedures.
  • Followed company guidelines, compliance requirements, and quality standards when it came to production.
  • Communicated with appropriate personnel to handle project planning and scheduling and liaised with clients to determine project requirements.
  • Achieved compliance during program in 2022.
  • Achieved a 26% improvement in operational KPIs.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Media and Journalism student seeking hands-on experience through an internship in stakeholder engagement.
  • Achieved a 66% efficiency boost.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Accomplished in ensuring high levels of user satisfaction (up to 10%) through improved service desk operations and streamlined resolution protocols.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved 16% compliance during category.
  • Expert in Adobe Creative Suite and capable of enhancing the success of method teams by effectively coordinating all technical requirements.
  • Accelerated project completion times by an average of 81%.
  • Student pursuing a Media and Journalism degree who is eager to contribute developed knowledge in the role of Director of Technical Operations.
  • Technical Director with 2 years of Media and Journalism experience, program management expertise, and team-building experience.

Accomplishments

  • Created collaborative forums between the IT and finance teams to optimize technology spending, resulting in cost savings of $18 annually.
  • Oversaw the technical component of a large-scale ERP migration, completing the project 9 months ahead of schedule and within a budget of $13.
  • Mentored junior technical staff and introduced leadership development programs, increasing leadership pipeline readiness by 35% over several months.
  • Implemented a robust capacity planning strategy which reduced system downtime by 44% and improved resource utilization by 68%.
  • Steered the evaluation and implementation of SAP, driving innovation and delivering $13 savings in operational and hardware expenses.
  • Delivered a $17 customer-facing platform upgrade on time and within budget, leading to 38% increase in user engagement and framework.
  • Established a continuous improvement culture that reduced operational inefficiencies by 63% year-over-year within the technical operations team.
  • Spearheaded an energy efficiency initiative in the data center, reducing power consumption by 83% and achieving sustainability goals in 2022.
  • Achieved 47% reduction in service interruptions by coordinating with a global network of stakeholders to enhance system resilience capabilities.
  • Drove end-to-end implementation of a company-wide disaster recovery plan, protecting $2 in assets and ensuring 73% business continuity during an outage.

Affiliations

  • Member, International Association for Computer Information Systems (IACIS), contributing to research and development in online and enterprise systems.
  • Associate Member, International Professional Practice Partnership (IP3), staying aligned with global technical competencies and professional standards.
  • Certification holder, ITIL Foundation Certification in IT Service Management, ensuring adherence to global standards and best practices.
  • Advisory Member, Cloud Security Alliance (CSA), especially in areas related to regulatory compliance and data security within cloud architectures.
  • Board member, Society of Information Management (SIM), contributing to the conversations on IT leadership and operational strategies.
  • Participant, Cloud Native Computing Foundation (CNCF), enabling contributions to open-source cloud-native computing and systems engineering.
  • Member, Disaster Recovery Institute (DRI International), staying current with the latest disaster recovery (DR) methodologies and practical application.
  • Fellow, Institute for Operations Research and the Management Sciences (INFORMS), with a focus on operational efficiency improvements and technical innovations.
  • Member, Internet Society (ISOC), contributing to policy discussions around internet security, infrastructure reliability, and future global technology trends.
  • Alumni, Lean Six Sigma Green Belt Program, with an ongoing focus on process improvement and operational excellence.

Certifications

  • Certified in Governance of Enterprise IT (CGEIT)
  • Salesforce
  • Certified Change Management Professional (CCMP)
  • ITIL Foundation Certification
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional
  • Certified DevOps Engineer - Professional
  • Project Management Professional (PMP)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)

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