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Skills

  • Community resource referral management
  • Efficient time management in care coordination
  • Multidisciplinary team collaboration
  • Relationship building and retention
  • Multilingual capabilities Japanese
  • Training and development
  • Client engagement program implementation
  • Training and mentoring
  • Drug utilization review
  • Care coordination across underserved populations

Work Experiences

  • Collaborated with social workers.
  • Achieved a 34% reduction in falls.
  • Achieved zero recorded privacy violations in 2020.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.
  • Chaired weekly case conferences with multidisciplinary staff to review client progress and adjust care plans, improving team performance by 46%.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Co-facilitated 17 community outreach events to bring awareness to housing assistance programs, reaching over 3 participants in Denver.
  • Was in charge of a group of 13 pharmacy technicians.
  • Authored departmental policies on patient privacy and care documentation, improving compliance with HIPAA regulations by 82%.

Summaries

  • Achieved a 52% reduction in hospitalizations.
  • Coordinate patient admission and discharge.
  • Team leadership and performance reporting experts.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • A gifted individual who speaks 13 languages fluently.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved better health outcomes.
  • Adept in emergency room visit reduction strategies, I have consistently achieved 56% fewer hospital visits through proactive case management and patient education.
  • Anticipated and addressed gaps in service.

Accomplishments

  • Trained 3 care coordinators in the use of Power BI system, resulting in a 15% increase in efficiency for case management.
  • Implemented a new intake and triage system that reduced wait times by 58% across 18 community health centers.
  • Built partnerships with 4 local government agencies, enabling the distribution of metric to procedure, increasing service access by 60%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and conducted educational workshops for caregivers that resulted in 42% better preparation for managing patient needs at home.
  • Designed a case management protocol that reduced staff workload by 18% while maintaining service quality across 15 locations.
  • Developed training modules that increased staff compliance with HIPAA regulations by 43%.
  • Launched a multilingual Mandarin support program to increase accessibility for non-English speaking clients, growing service use by 26%.
  • Served as a primary liaison between clients and healthcare providers, resolving complex cases and reducing service gaps by 21%.
  • Collaborated with local transport services to improve patient access to appointments, leading to a 51% reduction in missed appointments.

Affiliations

  • Member of the National Healthcare for the Homeless Council (NHCHC)
  • Participant in the Alliance of Community Health Plans (ACHP) outreach programs
  • Active participant in the American Public Health Association (APHA)
  • National Association of Social Workers
  • Founding chair of Raleigh Coalition for Affordable Health Access 2018
  • Affiliated with the Society for Health Administration Programs (SHAPE) supporting medical transportation initiatives
  • Board member of the Community Care Network Council since 2015
  • Member of the Association of Maternal & Child Health Programs (AMCHP)
  • Jaycees
  • Member of the Council on Social Work Education (CSWE), emphasizing professional development

Certifications

  • Certified Community Health Worker (CCHW) Oregon
  • Certified in the Foundations of Care Coordination Brightline
  • Certified Advanced Social Work Case Manager (C-ASWCM) Portland
  • Certified Mental Health First Aid Trainer 2023
  • Certified Case Management Administrator (CMA)
  • CompTIA Security+
  • Certified Crisis Intervention Specialist (CCIS) Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma-Informed Care Certification (TIC) - Cedar Works
  • ServSafe

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