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Skills

  • Training and development
  • Community outreach and engagement
  • Profit improvements
  • Conflict resolution and complaint management
  • Partnership development with local organizations
  • Inventory and restocking
  • Multilingual capabilities Japanese
  • Coordination of wraparound services
  • Drug inventory management
  • Knowledge of public healthcare policies

Work Experiences

  • Increased patient satisfaction by 2% within 18 months.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Co-facilitated 10 community outreach events.
  • Achieved zero recorded privacy violations in 2020.
  • Achieved results within the first 7 months.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Advised local healthcare providers on culturally competent care practices.
  • Assessed organizational service effectiveness.

Summaries

  • Achieved a 46% increase in client satisfaction.
  • Entry-level Pharmacy Manager with exceptional stakeholder engagement and strategic planning knowledge.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Achieved 25% improved service delivery.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Within Community and Public Service, senior Community Care Coordinator and outstanding performer in cross-functional collaboration and process improvement.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.

Accomplishments

  • Built partnerships with 4 local government agencies, enabling the distribution of metric to procedure, increasing service access by 60%.
  • Assessed and made improvements in customer service processes, decreasing overall case resolution time by 56% days on average.
  • Assisted over 17 individuals in navigating government applications and securing essential services such as healthcare and housing.
  • Renegotiated service contracts with outsourcing providers, reducing overall case management expenses by 47% annually.
  • Resolved product issue through consumer testing.
  • Led the implementation of HubSpot that accelerated data entry processes, reducing time spent on administrative tasks by 55% per case.
  • Created and conducted educational workshops for caregivers that resulted in 42% better preparation for managing patient needs at home.
  • Led a cross-functional team to streamline patient referral processes, cutting referral time by 39% and improving patient outcomes.
  • Designed a case management protocol that reduced staff workload by 18% while maintaining service quality across 15 locations.
  • Initiated a peer-support network for chronic care patients, leading to an improved client retention rate of 41% within 18 months.

Affiliations

  • Association of Information Technology Professionals
  • Volunteer mentor for incoming professionals through the Health and Human Services Mentorship Program
  • Member of the National Healthcare for the Homeless Council (NHCHC)
  • Project Management Institute
  • Society of Women Engineers
  • Participant in the Alliance of Community Health Plans (ACHP) outreach programs
  • National Association of Social Workers
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Active participant with the National Association of Free & Charitable Clinics (NAFC) since 2020

Certifications

  • Certified Medication Aide (CMA) - Georgia
  • Certified Case Management Administrator (CMA)
  • CPR and First Aid Certification framework
  • Certified Crisis Intervention Specialist (CCIS) Brightline
  • Certified Peer Support Specialist (CPSS) Georgia
  • Certified Mental Health First Aid Trainer 2023
  • Salesforce
  • Certified in the Foundations of Care Coordination Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Trauma and Crisis Intervention framework

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