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Skills

  • Cross-functional team leadership
  • Financial reporting
  • Business Development
  • Technology integration
  • Employee scheduling
  • User interface understanding
  • Interpersonal and written communication
  • MS Office
  • Clerical support
  • Product development

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Meticulously reported issues to higher management, which resulted in initiative.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Double-checked the data's accuracy and integrity.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Procedure helped me achieve $168,000.
  • Used risk assessment and client relations to cultivate and strengthen long-term client relationships.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $4.

Summaries

  • National Operations Manager who is meticulous and has 8 years of procedure experience.
  • Within Miscellaneous, senior National Operations Manager and outstanding performer in stakeholder engagement and risk assessment.
  • With 11 years of experience planning, leading, and improving stakeholder engagement functions, I am an enthusiastic leader.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A pleasant personality and a customer-focused background, as well as knowledge of cross-functional collaboration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding stakeholder engagement and workflow optimization.
  • Develop strategic business partnerships and relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With 9 years of customer service experience, National Operations Manager is insightful.

Accomplishments

  • Advised
  • Resolved product issue through consumer testing.
  • Championed an initiative to centralize procurement across the Midwest, reducing supplier costs by 67% and enhancing contract negotiations.
  • Developed
  • Directed the national training initiative to upskill 15 employees in advanced use of Tableau, significantly enhancing operational efficiency.
  • Integrated
  • Collaborated with team of 2 in the development of method.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Streamlined
  • Collaborated with cross-functional teams to reduce process redundancies, resulting in savings of $203,000 annually in operational budgets.

Affiliations

  • Certified Supply Chain Professional (CSCP) Certification
  • National Association for Business Economics (NABE)
  • Association for Supply Chain Management (ASCM)
  • Council for Operational Excellence and Innovation
  • American Society for Quality (ASQ)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • World Project Management Association (WPMA)
  • Jaycees
  • Society of Human Resource Management
  • International Project Management Association (IPMA)

Certifications

  • Certified Business Analysis Professional (CBAP) - IIBA
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Management Accountant (CMA) - IMA
  • Certified Enterprise Resource Planning Manager (CERPM) - Ironclad Systems
  • Certified Professional in Supply Chain Risk Management (CPSCRM) - Vantage
  • First Aid/CPR Certified
  • Change Management Practitioner Certification - Prosci
  • Certificate in Strategic Workforce Planning - HCI
  • Certificate in Multisite Operations Management - Vantage
  • Certified Facility Manager (CFM), IFMA

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