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Skills

  • Stakeholder relations
  • Employee reviews
  • Cost-saving initiatives
  • Communications
  • Organization
  • Relationship building
  • Budget Oversight and Optimization
  • Project organization
  • Team building
  • Problem resolution

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $9.
  • Oversaw a successful turnaround that resulted in the elimination of over $17 in debt in three years.
  • Trained, coached, and mentored staff to ensure that the new procedure program was implemented smoothly.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Worked directly with management, Operational Executives, and the system department to brainstorm, discuss strategy, and mitigate program issues.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strong track record of developing precise and targeted business operations plans, managing metric areas, evaluating performance, and implementing change.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Operational Executive who is forward-thinking and knows a lot about process improvement.
  • Operational Executive is a multi-talented Operational Executive who is consistently rewarded for planning and operational improvements.
  • Offering risk assessment and performance reporting, meticulous leader and strategic planner with broad managerial acumen.
  • In developing policies, managing process activities, and taking streamlined, be strategic.
  • Accomplished in driving ERP implementation, with successful improvements in data process accuracy and operational oversight by 68%.
  • With 16 years of customer service experience, Operational Executive is insightful.
  • Achieved 50% faster production.

Accomplishments

  • Led a comprehensive audit of customer success which resulted in a 35% reduction of operational redundancies.
  • Developed performance benchmarks, raising output standards by 33% compared to previous quarters.
  • Revamped entire operational workflow, leading to an overall 74% improvement in team productivity within 6 months.
  • Evaluated and enhanced existing vendor contracts, reducing onboarding times by 80% while improving service quality.
  • Instituted a proactive maintenance schedule, reducing equipment downtime by 40% and increasing production capacity.
  • Redesigned a multi-location inventory management system leading to a 35% improvement in stock accuracy and availability.
  • Designed and launched an employee incentive program that led to a 60% increase in staff engagement and retention.
  • Successfully guided the company through a major Six Sigma accreditation process, achieving compliance within one year.
  • Resolved product issue through consumer testing.
  • Analyzed operational data trends and deployed corrective action plans, which improved overall KPIs by 83%.

Affiliations

  • Jaycees
  • Chartered Institute of Logistics and Transport (CILT)
  • Strategic Account Management Association (SAMA)
  • Manufacturing Leadership Council (MLC)
  • International Council of Nurses
  • National Association of Manufacturers (NAM)
  • Certified Supply Chain Professional Program (CSCP)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Operational Excellence Leader (COE) - Ironclad Systems
  • Data Science and Machine Learning with Python Certification
  • Certified in Logistics, Transportation, and Distribution (CLTD) - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Strategic Sourcing Professional (CSSP) Beacon Labs
  • Salesforce
  • Microsoft Power BI Data Analyst Certification
  • Certified Warehouse Logistics Professional - Beacon Labs
  • Certified International Trade Professional (CITP) - Cedar Works

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