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Skills

  • Salesforce expert
  • Technical troubleshooting
  • Project organization
  • Inventory management
  • Collaboration with product managers and engineers
  • RFI Scanners
  • Application installations
  • Equipment repair
  • Team building
  • System debugging

Work Experiences

  • Wrote whitepapers, user manuals, implementation documentation, and support base entries, among other technical documents.
  • Repaired network hardware components such as firewalls, routers, and process devices.
  • Advocated for inclusive design principles, which resulted in an update serving previously overlooked user groups and boosting overall satisfaction by 53%.
  • Used QuickBooks, Asana, and Power BI to implement system security and data assurance software.
  • Collaborated with content strategists on microcopy and tone.
  • Based on insights from 12 ethnographic studies.
  • Achieved results in several months.
  • Achieved a 27% increase in mobile revenue.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Boosted reporting accuracy by 56%.

Summaries

  • HubSpot and QuickBooks are two of my strongest skills.
  • Results-oriented Miscellaneous professional with performance reporting, project management, and data analysis strengths.
  • Quickly assess and resolve a variety of hardware and software issues to restore system functionality.
  • Co-User Experience Lead who is dependable and has 9 years of helpdesk experience.
  • Assist end-users with technical issues that are more complex.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • ITIL and Lean are her areas of expertise.
  • In a fast-paced environment, adept at both hardware and software troubleshooting.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Proficient in promoting framework by leveraging strategic planning and vendor management knowledge.

Accomplishments

  • Increased mobile app daily active users by 71% after spearheading redesign focused on seamless navigation flows and simplified user tasks.
  • Improved stakeholder buy-in on proposed designs by crafting interactive clickable prototypes, which led to a 73% reduction in decision-making time.
  • Conducted user testing sessions in 2 regions, resulting in localization insights that increased new market penetration by 46%.
  • Secured 8 in annual savings by negotiating vendor contracts for specialized UX research tools, directly enhancing operational margin by 84%.
  • Achieved a 53% improvement in feature adoption by introducing iterative designs backed by qualitative and quantitative user insights.
  • Organized A/B testing for new feature ideas, with data-driven results leading to a 15% increase in product purchases.
  • Collaborated with the marketing team to align email campaigns with optimized landing page designs, resulting in a 21% increase in click-through rates.
  • Led workshops to educate cross-functional teams on user-centered design principles, boosting collaborative project success rates by 26%.
  • Optimized project timelines using Trello to integrate design, development, and stakeholder feedback loops, cutting the average project duration by 60%.
  • Created comprehensive UX guidelines for Vantage, ensuring design uniformity across 3 departments and reducing production time by 29%.

Affiliations

  • Graduate, UX Leadership Academy – Completed in 2021
  • Lead Organizer, Design for All Conference – Portland, 2017
  • Association of Computing Machinery (ACM) SIGCHI Member – 2015 to Present
  • Member, Society for Human-Computer Interaction (SHCI) – 2023 to Present
  • Alumni, General Assembly UX Design Immersive Program – Graduated in 2017
  • Active Member, UX Helsinki Community, Local Meetup 2024 to Present
  • Member, Remote Research UX Working Group – Joined in 2016
  • Mentorship Circle Participant, Society of Women in UX – 2015
  • Graduate, Nielsen Norman Group's UX Leadership Training – Completed in 2023
  • Certified Axure Professional for Prototyping – 2023

Certifications

  • Apple Certified Associate (ACA)
  • DesignOps Professional Certification by Brightline
  • Certified Professional in Accessibility Core Competencies (CPACC) by IAAP
  • ServSafe
  • Remote Facilitation Certification for UX Workshops by Workday
  • UX/UI Design Thinking Certification from IDEO U
  • Lean UX Practitioner Certificate from Lean Methods Group
  • Figma Fundamentals Certification from Microsoft Excel
  • Interaction Design Foundation (IDF) Member and 2021 UX Design Certificate
  • First Aid/CPR

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