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Skills

  • Documentation and reporting
  • First Aid/CPR
  • Communications
  • Interdepartmental collaboration
  • Budgets
  • Scheduling
  • Problem resolution
  • Handling high-volume patient inquiries
  • Appointment lag time reduction
  • Professional demeanor

Work Experiences

  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Collaborated with medical professionals and administrative staff.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Assisted walk-in patients with registration forms and promptly escalated time-sensitive cases, directly improving appointment flow by 40%.
  • Acted as point-of-contact for patients and visitors, providing information about services, scheduling, and follow-up, and reducing appointment miscommunication by 85%.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Collaborated to improve processes.
  • Contributed to a welcoming atmosphere.

Summaries

  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Accomplished Front Desk Registrar.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Front Desk Registrar with 4 years of experience performing clerical and customer service duties.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • When entering system data and assisting colleagues with workflow optimization and vendor management, be meticulous and precise.
  • Having a strong grasp of budget management, quality assurance, and Adobe Creative Suite.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 3-person team.
  • Professional Receptionist with experience in administrative support and customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Optimized patient payment collection process at point of service, effectively reducing outstanding balances by $3 over 6 months.
  • Orchestrated the implementation of a new Electronic Health Record (EHR) system, ensuring a seamless transition and zero operational downtime across sales.
  • Facilitated the registration of over 2 patients daily, ensuring adherence to clinic protocols while handling patient inquiries and troubleshooting issues.
  • Revised the electronic scheduling system, minimizing scheduling overlap errors and increasing patient throughput by 74%.
  • Partnered with clinical staff to refine protocols for pre-appointment check-ins, decreasing average wait times by 3 minutes.
  • Facilitated accurate patient data entry and file updates into healthcare database systems, ensuring timely access to critical patient information during emergencies.
  • Introduced a patient satisfaction survey at check-out to gather feedback, driving improvements in registration processes and achieving a 20% rise in satisfaction ratings.
  • Spearheaded training clinics on newly adopted software programs, increasing new system usage by 55% across front-end administrative teams.
  • Collaborated with billing department to verify insurance information accuracy, reducing billing errors and rejected claims by $9 annually.
  • Implemented new internal communication protocols, reducing response times for patient inquiries by 3 minutes.

Affiliations

  • National Association of Health Unit Coordinators (NAHUC)
  • Coordinator for Community-Based Health Care Outreach Programs
  • Public Relations and Communication Skills Certification method
  • Patient Advocate Certification Board (PACB)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Freemason
  • Society of Women Engineers
  • International Council of Nurses
  • American Marketing Association
  • Member, American Society for Healthcare Risk Management (ASHRM)

Certifications

  • Patient Care Coordination Certification - Vantage
  • Certified Patient Financial Services Professional (CPFS) - Healthcare Financial Management Association (HFMA)
  • CompTIA Network+
  • Emergency Management Communication Certification - Cedar Works
  • Certified Specialist in Managed Care (CSMC) - Brightline
  • Certified Information Privacy Professional (CIPP/US) – International Association of Privacy Professionals (IAPP)
  • EHR (Electronic Health Record) Specialist Certification - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Electronic Health Records Specialist (CEHRS) - Meridian
  • Cisco Certified Network Associate (CCNA)

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