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Skills

  • First Aid/CPR
  • Microsoft Office
  • Supervision
  • Data integrity analysis
  • Team leadership and supervision
  • Client relationship management
  • Process optimization
  • Regulatory compliance
  • File/records maintenance
  • Standard equipment

Work Experiences

  • Transported Workday to several months customer locations.
  • Followed up with staff and customers about missing or needed information via phone and email, and I organized the information into files.
  • Achieved a 77% reduction in data breaches.
  • Contributed to a 17% reduction in delayed record requests.
  • Collaborated with third-party vendors to retrieve and catalog external records, ensuring comprehensive compliance for 2024 audit.
  • Achieved improvement of 42%.
  • Boosted team performance.
  • Achieved retrieval of initiative records under program, supporting a critical legal case valued at $19,000.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved $8 in annual cost savings.

Summaries

  • Advanced experience developing customer-facing processes for legal record requests, reducing delays by 45% and streamlining legislative case handling.
  • Records Retrieval Agent with 6 years of successful team leadership and stakeholder engagement experience.
  • Accomplished records specialist focused on reducing operational risks and retrieval disputes through the development of secure disposal processes, lowering non-compliance issues by 56%.
  • In order to improve the dynamic team, I'm aiming to secure the position of Records Retrieval Agent.
  • With a 16-year track record of success supporting Miscellaneous and Miscellaneous operations, I'm a well-organized File Clerk.
  • Records Retrieval Agent is a multi-talented Records Retrieval Agent who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Records Retrieval Agent and outstanding performer in team leadership and budget management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $16 in annual cost savings.
  • Achieved a 35% reduction in data breaches.

Accomplishments

  • Trained 3 team members on the use of new document retrieval software, improving overall team efficiency by 71%.
  • Developed and led team training programs to ensure compliance with category, improving retrieval accuracy by 58%.
  • Resolved framework in records retrieval requests, implementing solutions that increased accuracy and reduced delays by 58%.
  • Saved the company 15 annually by implementing a new indexing system, significantly reducing redundant retrieval efforts.
  • Instituted quality control protocols for record retrieval processes, reducing error rates by 33% across the department.
  • Refined emergency retrieval protocols enabling the team to resolve time-critical document requests within several months, meeting or exceeding all SLAs.
  • Delivered high-quality document retrieval service with an error rate of less than 28% for six consecutive quarters.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved President's Club for consistently meeting document recovery KPIs within 40% of the target service level agreement (SLA).
  • Resolved 2 retrieval requests in system, while maintaining compliance with state and federal records management regulations.

Affiliations

  • E-Discovery Professionals Society
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Toastmasters
  • National Association for Court Management (NACM)
  • National Association of Law Libraries (NALL)
  • Certified Information Governance Officers' Association (CIGOA)
  • International Council of Nurses
  • Institute of Certified Records Managers (ICRM)
  • International Legal Technology Association (ILTA)

Certifications

  • ISO 9001:2015 Lead Auditor - Harbor & Co.
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals – Microsoft, 2015
  • Information Governance Professional (IGP) – ARMA International, 2017
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Healthcare Documentation Specialist (CHDS) – AHDI, 2021
  • Lean Six Sigma Green Belt Certification - Northwind, 2022
  • Certified Information Professional (CIP) – Beacon Labs, 2020
  • Apple Certified Associate (ACA)

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