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Skills

  • Problem resolution
  • Special education
  • Data-driven advising models
  • Digital advising tool implementation
  • Event coordination for diverse student populations
  • Individualized education programs
  • Professional referral network
  • Digital platforms for appointment scheduling [e.g., Microsoft Excel]
  • Mediation and crisis intervention
  • Conflict resolution and mediation

Work Experiences

  • Delivered successful presentations at 18 admissions events, boosting yield rates of accepted students by 57%.
  • Cut orientation time by 3 hours.
  • Conducted exit interviews for departing students, helping to identify trends that informed institutional retention strategies.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated orientation sessions for a diverse student population of 12, ensuring a 28% satisfaction rate in post-event surveys.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Achieved a 43% reduction in missed dates.
  • Oversaw the delivery of method project by framework team, which resulted in metric.
  • Adjusted advising load distribution models.
  • Advised over 12 new students on first-year course selections, resulting in a 31% increase in retention rate for the 2019 cohort.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior New Student Advisor and outstanding performer in process improvement and workflow optimization.
  • Collaborative New Student Advisor who partners with academic departments to streamline transfer student enrollment, increasing transfer success by 53%.
  • New Student Advisor with 9 years of successful process improvement and workflow optimization experience.
  • Committed to data-driven advising.
  • Collaborative New Student Advisor.
  • New Student Advisor is a multi-talented New Student Advisor who is consistently rewarded for planning and operational improvements.
  • Assisted students in securing internships.
  • Adept New Student Advisor focused on student engagement.
  • Achieved a 34% boost in student satisfaction.

Accomplishments

  • Documented and resolved program which led to category.
  • Coordinated transfer student integration sessions, streamlining the onboarding process and reducing overall dropout rates by 20%.
  • Led the introduction of digital student success tracking systems, reducing advising wait times by 17 hours.
  • Facilitated career readiness workshops, helping 14 students secure internships, leading to 72% post-graduation employment success.
  • Developed and delivered presentations on academic probation policies and processes, increasing student awareness by 63%.
  • Introduced a new course scheduling optimization tool, which improved student registration efficiency by 37% and reduced no-shows by 35%.
  • Onboarded 13 advisors to streamline the advising process, improving appointment scheduling efficiency by 76% and reducing service bottlenecks.
  • Delivered public presentations to student groups and faculty on academic resources and student success metrics, increasing engagement by 39%.
  • Trained 9 peer mentors to support the freshman advising process, contributing to an 23% increase in student satisfaction.
  • Advocated for additional funding, securing $12 to enhance student advising programs and support more comprehensive student services.

Affiliations

  • Council for the Advancement of Standards in Higher Education (CAS)
  • National Association of Social Workers
  • Global Education Forum for International Advisors
  • Association for International Educators (NAFSA)
  • National Society of Leadership and Success (NSLS)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Project Management Institute
  • First Year Experience (FYE) Professionals Consortium
  • National Association of Graduate Admission Professionals (NAGAP)
  • College Reading and Learning Association (CRLA)

Certifications

  • ServSafe
  • Certificate in Holistic Student Success - Vantage
  • Google Data Analytics Professional Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Life Coach specializing in Academic Success - Lakeside Partners
  • Student Advocacy and Leadership Certification - system
  • Educational Advising Professional Certificate - Meridian
  • College and Career Coach Certificate - framework
  • National Career Development Association (NCDA) Facilitating Career Development (FCD) Credential
  • Certification in Strengths-Based Advising and Coaching - Gallup

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