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Skills

  • Multidisciplinary team collaboration
  • Immunizations
  • Handling high-volume patient caseloads
  • Client Satisfaction Improvement Strategies
  • Hiring and recruitment
  • HR management and staff turnover reduction
  • Therapy programs
  • Compliance with Lean and industry standards
  • Cross-departmental collaboration for project success
  • Profit improvements

Work Experiences

  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Coordinated 8 community outreach events.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Boosted client access.
  • Achieved a 21% decrease in month-to-month volatility.
  • Contributed to an additional $16 in annual revenue.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Chaired seasonal marketing campaigns.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Built partnerships with rescue organizations and local businesses.
  • Coordinate patient admission and discharge.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted client retention by 82% through loyalty programs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved $5 in annual savings.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Standardized inventory management system, reducing expired medication stock by 42% and cutting unnecessary waste.
  • Managed day-to-day client communications and service recovery, resulting in a 36% improvement in Net Promoter Scores (NPS).
  • Directed the installation of new diagnostic equipment, increasing clinic's diagnostic capacity by 83%.
  • Facilitated monthly team-building exercises to enhance team collaboration and morale, resulting in a 65% improvement in staff retention over 18 months.
  • Led the implementation of method, improving billing efficiency and reducing claim denial rates by 23%.
  • Collaborated with teams to execute an animal wellness campaign, increasing awareness and clinic visits by 18% within 18 months.
  • Reduced clinic's operational costs by 77% by streamlining supply chain management and negotiating better vendor contracts.
  • Led the development of marketing campaigns that increased clinic visibility across program, resulting in a 27% rise in online bookings.
  • Implemented a paperless record-keeping system, streamlining file handling and compliance, resulting in a 72% reduction in paper use.
  • Instituted a new appointment scheduling system, reducing client wait times by 24% and boosting service efficiency.

Affiliations

  • International Association of Canine Professionals (IACP)
  • National Veterinary Council on Pet Insurance (NVCoPI)
  • Veterinary Business Management Association (VBMA)
  • Lions Club
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Led veterinary-related events as part of method
  • Association for Computing Machinery
  • Association of Shelter Veterinarians

Certifications

  • Human Resources Certification (PHR/SPHR)
  • CompTIA A+ Technician
  • Data Analytics in Veterinary Healthcare Certification
  • Certified Animal Welfare Administrator (CAWA)
  • Veterinary Medical Management Association (VMMA) Certification
  • Veterinary Inventory Strategy Specialist (VISS)
  • Green Business Certification for Veterinary Offices and Clinics
  • Fear Free Certified Professional
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)

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