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Skills

  • Menu item familiarity
  • MS Office
  • Vendor relationship management
  • Health requirement compliance
  • Operational improvement
  • Team Leadership
  • Efficient forecasting
  • Project organization
  • Relationship development
  • RFI Scanners

Work Experiences

  • Assisted in designing weekly deli features.
  • Cleaned equipment.
  • Washed and sanitized dishes after each use to protect customers.
  • Assisted in designing weekly deli features and promotions, contributing to an 58% increase in foot traffic to the section.
  • Contributed to maintaining deli gross margin targets.
  • Actively listened to client needs.
  • Cooked category food in large batches according to standard recipes.
  • Boosted deli sales by 71%.
  • Communicated effectively with suppliers.
  • Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments.

Summaries

  • CPA certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed procedure teams in the past.
  • Worker in the method industry with 6 years of experience in the food service industry.
  • Multitasker with a track record of meeting team and customer needs effectively.
  • Bringing 15 years of food preparation and customer service experience.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Food Service Worker who is enthusiastic about preparing food ingredients and preparing dishes according to recipes.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.

Accomplishments

  • Reduced customer wait times by 69% through effective task prioritization and real-time scheduling adjustments during peak business hours.
  • Assumed key role in menu design for seasonal promotions, leading to a 25% increase in overall deli sales during holiday seasons.
  • Implemented visual merchandising strategies that led to a 48% increase in impulse purchases of high-margin items.
  • Optimized product ordering schedules, reducing frequent stockouts of high-demand items and boosting average daily sales by 5 during peak hours.
  • Increased sales by 83% through the introduction of new product offerings based on customer feedback received from satisfaction surveys.
  • Reduced inventory costs by 20% through predictive demand forecasting and efficient vendor management practices.
  • Managed product displays and signage updates, leading to a 20% surge in customer interaction with featured deli items.
  • Contributed to the improvement of health and safety protocols, helping the establishment achieve a CPA health safety rating.
  • Implemented a product rotation system that minimized product waste by 34% and improved inventory turnover.
  • Resolved 3 customer complaints regarding order accuracy and service speed, resulting in improved store rating over the subsequent three years.

Affiliations

  • Member of the Retail Bakers of America (RBA) for ongoing training in custom food preparation and best food display practices.
  • Participated in customer satisfaction-centered learning programs through the National Retail Federation (NRF).
  • Actively involved with Deli Management Academy programs designed for emerging deli operations leaders.
  • Active participant in ServSafe® Food Protection Manager Certification program, emphasizing food safety and hygiene.
  • Certified by the Hazard Analysis Critical Control Point (HACCP) for mastering preventative approaches to food safety.
  • Member of system, participating in training and improvement programs focused on boosting local deli business operations.
  • Completed ServSafe® Allergen Training, enabling service-proficient recommendations for customers with food allergies.
  • Member of the International Food Safety & Quality Network, staying updated with food safety standards and regulations.
  • Participated in category Culinary Symposium focusing on custom food preparation and sales techniques.
  • Certified member of the Global Food Safety Initiative (GFSI) contributing to maintaining internationally recognized food safety protocols.

Certifications

  • Certified Nutrition Specialist (CNS)
  • First Aid/CPR Certification - framework
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)

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