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Skills

  • Planning and coordination
  • Administrative support
  • Security systems
  • GAMP systems expert
  • End-to-end inspection protocol development
  • Risk assessment and mitigation
  • Corrective and preventive action (CAPA)
  • Team building
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Kept track of quality reports as well as statistical analyses.
  • Analyzed quality assurance metrics.
  • Finished method of project, which resulted in category.
  • Achieved a 61% increase in first-pass yields.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 60% improvement in defect reporting accuracy.
  • Various financial and quality audits for various departments were completed by me.
  • Achieved Top Performer for quality assurance.
  • Advised executive leadership on QA initiatives.
  • Achieved $6 in savings.

Summaries

  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved a 39% drop in product deviations.
  • Achieved consistent product quality.
  • Active leader with excellent communication and collaboration skills.
  • Expert at collaborating with customers and clients to provide excellent service.
  • Achieved initiative% customer satisfaction.
  • Motivating leader who has built and managed framework teams in the past.
  • Senior Quality Control Officer with team leadership and performance reporting abilities.
  • Senior Quality Control Officer and team leader with 11 years of experience in category settings.

Accomplishments

  • Successfully decreased the cost of poor quality (COPQ) by $7 through systematic defect reduction and process optimization.
  • Collaborated with engineering teams to refine product specifications, resulting in a 68% reduction in post-production defects for Workday.
  • Conducted thorough root cause analysis for 2 defective units, thereby reducing rework costs by $4.
  • Improved supplier management and oversight by implementing a tiered supplier rating system, resulting in a 58% improvement in incoming material quality.
  • Developed and rolled out risk mitigation strategies using FMEA, which reduced potential safety risks in Salesforce by 52%.
  • Eliminated 14 recurring defects through data-driven corrective actions, saving $13 annually in potential rework and warranty claims.
  • Drove recurring inspection improvements, resulting in a 43% increase in first-pass yield rates for HubSpot.
  • Standardized internal audit schedules, reducing inspection overlap and improving overall operational efficiency by 65%.
  • Established a statistical process control mechanism, improving real-time monitoring of product anomalies and reducing their occurrence by 56%.
  • Reduced production waste by 42% through the adoption of continuous process improvement initiatives across logistics.

Affiliations

  • Committee member for the Construction Quality Assurance Council, offering recommendations on regulatory challenges
  • Volunteer mentor for the Quality Control Leadership and Professional Development Program with program
  • Quality Assurance Liaison role within the the Southwest Regulatory Compliance Network
  • Affiliate with Institute of Industrial and Systems Engineers (IISE), focusing on quality systems improvement
  • Participant in Global Quality Benchmarking Council for Tableau advancements and standards
  • Leadership role in the Continuous Improvement Program at Construction Professionals Association
  • Certified in ISO 13 lead auditor training for quality management systems compliance
  • Lead trainer and speaker for professional quality systems development webinars hosted by QuickBooks
  • Certified Lean Six Sigma Black Belt (CLSSBB) from method, used to enhance quality control processes
  • Quality and Risk Management Fellow at the International Federation of Inspection Agencies (IFIA)

Certifications

  • ISO 9001 Internal Auditor Certification – Vantage
  • Certified Inspection and Test Specialist (CITS) – system
  • Certified Public Accountant (CPA)
  • Certified Failure Analysis and Prevention Expert – procedure
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Total Quality Manager (TQM) – Beacon Labs
  • Certified Operational Excellence Professional (COEP) – Cedar Works
  • American Academy of Financial Management (AAFM)
  • Certified Supplier Quality Professional (CSQP) – system

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