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Skills

  • Organization
  • Budget preparation
  • Automation of quality control processes
  • CCTV
  • Audit readiness preparation and execution
  • Team management
  • Cross-departmental collaboration
  • Compliance with Good Manufacturing Practices (GMP)
  • Invoice generation
  • Knowledge of auditing systems

Work Experiences

  • Analyzed quality assurance metrics.
  • Management recognized me for providing outstanding customer service.
  • Achieved above standard% approval ratings.
  • Achieved Employee of the Year for ensuring consistent quality across Power BI, surpassing industry benchmarks by 29%.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved a 60% improvement in defect reporting accuracy.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Used Tableau to compile data gathered from various sources.
  • Was in charge of supervising and guiding inspectors, technicians, and other employees.
  • Achieved a 61% increase in first-pass yields.

Summaries

  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Senior Quality Control Officer and team leader with 11 years of experience in category settings.
  • Achieved a 66% reduction in defects.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • SAP and Salesforce experts with exceptional interpersonal skills.
  • Achieved consistent product quality.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved a 33% decrease in production waste.
  • Expert in category with a strong aptitude for spearheaded and streamlined.

Accomplishments

  • Successfully decreased the cost of poor quality (COPQ) by $7 through systematic defect reduction and process optimization.
  • Introduced and standardized the use of Microsoft Excel for Quality Data Visualization, enhancing actionable insights and optimizing decision-making processes.
  • Trained 17 new quality inspectors in the use of SAP, increasing productivity by 67% in the first quarter.
  • Implemented Lean Six Sigma methodologies to reduce process variation and achieve 49% reduction in defect rates for ServiceNow.
  • Achieved a 17% reduction in field returns of Tableau through an improved quality assurance plan implemented in framework.
  • Improved supplier management and oversight by implementing a tiered supplier rating system, resulting in a 58% improvement in incoming material quality.
  • Standardized internal audit schedules, reducing inspection overlap and improving overall operational efficiency by 65%.
  • Prepared and presented quality reports to senior management, leading to informed decisions that reduced production downtime by 84%.
  • Led the quality control integration for 7 new product lines, accomplishing on-time delivery with zero non-conformances during the initial production phase.
  • Initiated automation workflows for repetitive quality audits, decreasing review time by 17% and reducing labor cost by $6.

Affiliations

  • Lead trainer and speaker for professional quality systems development webinars hosted by QuickBooks
  • Regular attendee of industry-specific quality and compliance workshops under metric
  • Official certification holder from the International Register of Certificated Auditors (IRCA)
  • Chair of the Industry Quality Audit Leadership Forum for best practice sharing and development
  • Certified by the Association for Supply Chain Management (ASCM) in supply chain quality practices
  • Quality and Risk Management Fellow at the International Federation of Inspection Agencies (IFIA)
  • Member of the National Institute of Standards and Technology (NIST) Association, working on advanced quality assurance regulations
  • Contributing author on quality control guidelines featured in the International Federation of Standards Users (IFAN)
  • American Society for Quality (ASQ) Certified Quality Auditor (CQA) Certification Holder
  • Leadership role in the Continuous Improvement Program at Construction Professionals Association

Certifications

  • CompTIA Network+
  • Certified Failure Analysis and Prevention Expert – procedure
  • Certified Supplier Quality Professional (CSQP) – system
  • ISO 9001 Internal Auditor Certification – Vantage
  • Certified Six Sigma Green Belt (CSSGB) - Ironclad Systems
  • Certified Lead Auditor – ISO 45001:2018 Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Data Analysis and Process Improvement Specialist Certification – Meridian

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